Graham & Rollins Hampton Seafood Market — Restaurant in Hampton

We’ve been coming to this place for years my husband and I spending hundreds of dollars sometimes weekly because all we eat is seafood and today out of nowhere Tyler/Taylor whatever his name is tried to accuse me of lying about them selling me some bad conch. I’ve spent enough money in this establishment throughout the years to pay off a few mortgages why would I lie about a $24 purchase. First he said it shouldn’t have been frozen then he say “o well you could have left it in the car for hours for all I know” dude are you serious. People should really learn how to treat and talk to customers especially loyal customers. After going back and forth for a while he rudely agreed to replace it but after I hung up the phone and sat there for a moment and took in what had just happened my heart really began to ache. It was then I realized that I wasn’t upset about what had just happened but I was hurt. As a business owner myself I’d NEVER Handle a customer how he handled me and especially a weekly customer of 8 years ( no one deserves to be talked to like this) He had accused me of lying and all kind of others things. I decided to not even take the conch back to them but to just toss it in the garbage and take it as a loss. My heart is to sunken to even step foot back into Graham and Rollins again ever in life. All this over $24. I feel like I lost some of my family members because we’ve established a tight bond with most of the...

Usually My Experience is pretty good however the young lady with those tattoos all over her face LACKS CUSTOMER SERVICE SEVERELY . She didn’t greet none of the customers walking in she had you waiting to get your fish weighted and it wasn’t busy it was literally like 4 customers in the store including myself. When she did finally help she acted as if she didn’t want to over all she needs help WITH UNDERSTANDING HOW TO INTERACT WITH CUSTOMERS ESPECIALLY IF YOU ARE GOING TO BE OUT IN THE FRONT AREA OF THE BUSINESS AS THE CUSTOMERS FIRST INTERACTION SMH 0/10. Even after paying and getting your order no Thank You Nothing Just Rude and Just Bad Energy Not welcoming at All Maybe She would be Helpful in A DIFFERENT POSITION NON CUSTOMER FACING!! SINCE IM UNABLE TO REPLY TO YOUR HORRIBLE RESPONSE THE EMPLOYEE HAD NO NAME TAG TO BE IDENTIFIED SO HER BEING NEW EXCUSES CUSTOMER SERVICE IT WAS DELIVERED THE SAME TO THE PATRONS THERE AT THE MOMENT NO ONE RECEIVED BETTER SERVICE AND WHY WOULD ANYONE STAY AND ADDRESS MANAGEMENT ABOUT AN EMPLOYEE THAT CLEARLY IS NOT WELCOMING LITERALLY NOT ASKING IF I THE CUSTOMER NEEDS HELP THAT SPEAKS TO TRAINING THE RESPONSE IS DEFENSIVE DISMISSIVE AND DISHEARTENING TO KNOW YOU ONLY PERFER FEEDBACK THAT GIVES PRAISE. THE SEAFOOD QUALITY IS AMAZING BY THE RESPONSE BELOW THERE ARE OTHER AREAS THAT NEED...

5 STAR PLUS. Graham & Rollins went up and beyond what most companies do today. I ordered a shipment of Crab with a Wednesday delivery date. They processed the order, sent tracking info. UPS neglected to properly scan my shipment and the crab appeared to be lost. Not good for my dinner party on Saturday. G&R instructed me to call first thing Thursday AM if my shipment did not get delivered . When I called Thursday 1st thing Terri Graham answered the phone with "Hello Mary" She informed me they were sending out another shipment, no charge to me, and we will receive it Friday. Terri was kind enough to provide her personal cell if necessary. UPS did delivery the 1st shipment on Thursday, but not until 2:10 pm CST. I notified Terri as the crab was still frozen and in good shape. I was hoping G&R could pull the duplicate shipment before it was picked up . As it was UPS error not G&R. It was too late to pull shipment , We received the second shipment on Friday. The crab was absolutely delicious, however the service Graham & Rollins provided far exceeded my expectations. Graham & Rollins will be my ONLY source...