Moretti's Restaurants
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I previously left a 5 star review, however after speaking to Isabella and the GM at Bartlett Morretis I am extremely disappointed in their level of service. I had called to see if there was anything they could do about my deep dish pizza order since they had put black olives in it last time. I thought since I had the receipt, pictures, and record of my visit there should be no issue at all. Instead they treated me like someone who was trying to take snag at free pizza which was not the case at all. Just wanted to see if there was anything they could do to make up for us not being able to try the deep dish last time. I was frustrated but not once did I argue or act rudely. They simply just did not want to help me. “Went here on Tuesday night with a reservation for 8 people. They had our table ready on time and waitress was very nice. Given that the restaurant was extremely busy I understand that they didn’t have time to spend a lot of time at our table but our waitress would literally come and not come back for 10-12 mins. Every time we asked for something, we’d get it 10 mins later which was very annoying but she was very nice and I’m sure she was trying. Food was a 10/10 and the price was crazy good! We paid $46 for 2 orders of garlic bread, two 16” pizzas, and one 12” deep dish pizza. Unfortunately we got olives on the deep dish and my fiancé can’t stand olives, and since it would take a long time to remake we just left it- our server Heather apologized. Other than price, pizza was GREAT, it was well done like we asked for and flavor was impeccable. Will definitely be revisiting!”
Dhara PatelDhara Patel
00
We tried again to give Moretti's a try, but that was a big mistake. They can't even cook pizza right anymore. On Wed., 12/14/2022, at 5:32 p.m., we ordered one 18" house favorite pizza and one cheese pizza. When the order was delivered at 6:23 p.m., and we saw what was delivered, we called back at 6;26 p.m., asking for a manager. We waited on hold for 8 mins. Within these 8 minutes, the call was returned to the receptionist/hostess three times; they never said, please continue to hold; they just put the call back on hold. I hung up and called back at 6:35 p.m. and spoke with Brian or Brad, the manager; I explained that the pizza was burnt and looked like someone had taken a bite out of it. The manager did not think this was a problem. I explained to him that we had 4 kids under the age of 8 who were hungry. He said he could return my money for the cheese pizza. I asked him how that would help me with the four kids being hungry he said he could have a new pizza delivered immediately. The new pizza arrived at 7:15 p.m. Moretti's has changed so much it is sad we used to enjoy going there. If you have the time and read some reviews, you can see I am not the only one who used to like Moretti's and doesn't.
Jackie IrmenJackie Irmen
00
Nearby Attractions Of Moretti's Restaurants
Villa Olivia
Villa Olivia
4.1
(476)Click for details
Nearby Restaurants Of Moretti's Restaurants
Chili's Grill & Bar
Jimmy John's
It's Just Wings
Chili's Grill & Bar
4.1
(539)Click for details
Jimmy John's
3.4
(122)$
Click for details
It's Just Wings
3.5
(19)Click for details
Learn more insights from Wanderboat AIBasic Info
Address
1175 W Lake St, Bartlett, IL 60103
Map
Phone
(630) 837-4992
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Website
morettisrestaurants.com
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Reviews
Overview
4.2
(1K reviews)$$
Ratings & Description
Description
Casual restaurant with thin-crust pizzas & other Italian-American fare, sports on the TVs & a patio.
attractions: Villa Olivia, restaurants: Chili's Grill & Bar, Jimmy John's, It's Just Wings
