Moretti's Restaurants — Restaurant in Hanover Township

WHITNEY WAS OUR SERVER 02/28/2025 AT 3:30PM. BARTLETT LOCATION....I ORDERED CRISPY CHICKEN ROMANO. I ASKED TO SUBSTITUTE MASHED POTATOES FOR ANGEL HAIR PASTA WITH LEMON BUTTER SAUCE. WHITNEY BROUGHT THE WRONG FOOD TO THE TABLE WITH MASHED POTATOES NO PASTA. WHITNEY STATED " I'LL BRING A SIDE OF ANGEL HAIR AND LEFT RIGHT A WAY. I THEN NOTICED WHITNEY AT THE BAR TALKING TO OTHER STAFF AND PUTTING ON A JACKET. I WALK TO THE BAR AND ASK FOR WHITNEY'S ATTENTION AND STATED, "CAN YOU PLEASE BRING ME A NEW ORDER FRESH BECAUSE I'M STILL WAITING FOR THE PASTA AND MY CHICKEN BREAST IS GETTING COLD". WHITNEY STATED " YOU CAN EAT THE CHICKEN WHILE YOU WAIT FOR THE SIDE OF PASTA". I THEN STATED " CHICKEN BREAST GETS COLD AND HARD WHEN NOT EATEN FRESH, AND I WOULD LIKE TO EAT MY CHICKEN WITH MY PASTA ON THE SAME PLATE BECAUSE THE MASH POTATOES ON THE ORIGINAL ORDER YOU BROUGHT OUT HAD SOAKED UP ALL THE LEMON BUTTER FLAVOR AND PLUS I DON'T WANT MASH POTATOES ON MY CHICKEN AS IT WAS ALL OVER THE DISH. WHITNEY REPEATEDLY TOLD ME TO EAT THE CHICKEN AND WAIT FOR THE PASTA ON THE SIDE. I TOLD HER THAT I WANTED MY FOOD FRESH. WHITNEY STATED " THERE'S NO REASON TO GET ANGRY", I REPLIED, "I'M NOT ANGRY, AND I HAVE A SMILE ON MY FACE". WHITNEY REPLIED," JUST BECAUSE YOU'RE SMILING DOESN'T MEAN YOU'RE NOT ANGRY". I TOLD WHITNEY THAT SHE'S NOT THE JUDGE OF HOW I FEEL AND THAT I AM GETTING FRUSTRATED THAT YOU'RE ARGUING WITH ME ABOUT FOOD THAT I'M PAYING FOR. THE MANAGER CAME AND DELT WITH THE SITUATION GOING FORWARD. MY HAPPY HOUR WASN'T HAPPY AT ALL. I SHOULD HAVE GOTTEN A FREE DRINK OR SOMETHING FOR MY TIME WAISTED AND WHITNEY'S BAD ATTITUDE AND NOT BEING ABLE TO EAT WITH MY PARTNER TOGETHER. WHITNEY NEEDS TO LEARN HOW TO TREAT CUSTOMERS, AND BE REMINDED SHE DOESN'T READ MINDS AND CAN'T TELL CUSTOMERS HOW THEY FEEL. THE MANAGER LOOKED VERY BUSY AND IN A HURRY. WHEN PEOPLE ARE SPENDING THEIR HARD EARNED MONEY, THEY WANT TO FEEL LISTENED TO AND RESPECTED. THIS WAS THE FIRST TIME I HAD A HORRIBLE EXPERIENCE, USUALLY THE STAFF IS GREAT. SUBSTITUTING THE MASH POTATOES FOR PASTA WAS AN IDEA OF A PREVIOUS WAITRESS I HAD AND SHE WAS...

The staff was friendly, the service was okay, the Chicago style pizza was good but it came out less than hot, and there was something like an explosion or I thought a car had hit the outside deck while we were eating.

This was my first time there and I typically like Chicago style pizza pizza, so I ordered a large knowing we were going only going to eat three out of the eight pieces. The pizza has been better at home when I heat it in the air fryer because I can heat it until the cheese is melting. In the restaurant it was warm, not hot.

We got there at 3:50 p.m. and the closer it got to 5:00 the busier got. I was under the impression maybe they had a server call in sick or something because it seemed like our server had more than enough tables. She wasn't able to spend much time with us She was nice and she did her very best.

When the floor shook when we were eating the table next to us moved up about 3 in I would guess. Some of the items on their table tipped over. My date and I immediately stopped our conversation to look around and find out what in the heck happened. I was convinced a car hit the outside patio and shook the whole building. The way the floor moved though it seemed like it was an explosion in the basement. None of these make any sense, since there was no damage to the exterior of the building and no ambulances were called. What's most odd about this is I asked my server about it and I asked the two hostesses at the front door about it as I was leaving. None of those three new anything about it, heard anything, nor knew anything. I don't know how they couldn't have.

I would probably go back if I were in the area. I would be sure to tell anyone in my group not to wear high heels because the floor is like cobblestone. They have the right idea. A lot of people go there. Every experience can't be five stars but it doesn't make them bad, either. My date and I enjoyed our conversation thoroughly. Perhaps the lack of a server asking us questions all the time was a...

This location is the worst! Would never recommend it to anyone. From the atmosphere, to the service, to the drinks and the food. I gave everything one star, but if there was a way to do minus one star I would’ve done that. Went there on a Wednesday night, which was mistake number one, they had bingo going on. There was a customer yelling from her booth at the bingo caller, and the bingo caller was yelling back. Did not make for great atmosphere if someone was just there trying to enjoy a drink at the bar, totally out of control. Waited what seemed like 10 minutes for the one bartender to even acknowledge that we were sitting at the bar, and the knowledge of how to make drinks was extremely lacking. The food was horrible. A simple bowl of mashed potatoes was cold and very bland, and it was served to us by the bartender who then disappeared for another 10 minutes without giving us utensils to eat with. I had to leave my seat go find another server to ask for silverware. My husband came back from the restroom and said there was a sign in the restroom advertising $5 martinis. He mentioned that to the bartender she informed him they are not $5 they haven’t been for 6 months, now they are $7. He went back and took a picture of the sign and showed it to her. She told him that she could not change the price she would have to get the manager to which my husband said don’t worry about it will pay the $7 not a big deal. We ordered a cosmopolitan which basically tasted like a martini glass, full of vodka and nothing more. To top the evening off a manager did come up to us and in his exact words told my husband “ I adjusted the price on your martinis to $5 but next time they will be $7. Not sorry about the miscommunication, thank you for bringing it to our attention. We basically felt like he was threatening us to be aware the next time you come in the martinis will be $7. Needless to say there will NEVER ever be next...