McDonald's — Restaurant in Hanson

This franchise needs the owners (Mark McBee) to step up for their employees so customers orders are correct, food is cooked correctly, the equipment, and establishment get cleaned. Franchise owner needs to step up so employees recieved their lawful breaks. Franchise owner needs to step up so when orders are incorrect staff doesn't storm off crying, upset, and angry when already short staffed Owner needs to listen to, and check in with managers while the GM is dealing with their home that burnt down. This franchise needs to do more than say "sorry, and send complimentary GC" for poor service and wrong food orders. This franchise has had these issues pre Covid so it's not a pandemic issue. It's the attitude of the owners- I still make a profit so I don't care about the employees or customers... Shame on this franchise...

The kid with the glasses and sideburns was awesome. Kind, Courteous, and obviously passionate about what he does. When I pulled up to the drive through window, I saw one of the other employees struggling in the kitchen, and he promtly went over to help. When he brought me my food at the parking space reserved for drive through, he met me with a polite greeting, and he even covered my bag so my fries would stay dry! I felt bad that he had to walk out in the pouring rain, but he seemed unphased, and kept a cheerful demeanor. I wanted to give him a tip, but I had no cash on me. I don't often go to the Hanson McDonalds, but will be returning soon due to my great experience with this young man. To management, if he is not yet a shift lead or the Mcdonalds equivalent, I suggest you make him one immediately....

8/22/2019 My mom and I went to the Hanson MA MacDonald's to get a bite. we went in the drive through, Ordered 2 Quarter Pounders with cheese. my Mom told them to make them both plain and at the McDonald's I live near, that means no veggies or condiments. When we got to the window and got our food, I looked in the bag and saw a box that usually is for pancakes. At first I thought we got the wrong order. when I looked at the box, inside were OUR QUARTER POUNDER PATTIES WITH NO BUNS OR CHEESE OR VEGGIES OR CONDIMENTS. The grease was dripping and made the bag soggy. what made me more mad was the order ticket on the box. The ticket said "QUARTER POUNDER W/ CHEESE PLAIN SPECIAL ORDER " I mean.... did it look like what we had ordered? NO, IT DIDIN'T. Unfortunately, the worker who toke our order,...