Denny's — Restaurant in Harrison Township

Poor Service. One star because I didn't die and the food was at least tasty.

After waiting 10 minutes to be seated on a Sunday at Noon, we were very disappointed with the service. We watched as the serving staff scrambled to bus the tables, which there were very many. The restaurant at this time was not busy. I would estimate there were about 10 tables seated, with one or two people seated at the lunch counter. About half the people at the tables were served, the rest waiting.

After about a 10 minute wait, we had to flag down the hostess to provide us with beverages. She returned with our coffee, but neglected to provide silverware so we could stir in our sugar and cream. I had to grab a set off another table to do so. We were not offered any apology or explanation for our wait time.

After another 5-10 minute wait, we were finally greeted by our server. They did offer an apology this time, as they indicated they were very short staffed. We had already looked over the menu extensively, and was able to order.

Wait time was very long for the food. We waited 20 minutes for two pancake meals. Both came out lukewarm. We would have returned these to the kitchen, but we were very hungry and decided it was going to only get worse if we stuck around. Our appetizer also came out with the food, even after asking it be brought out first.

We spoke to other patrons who also were not happy with the service. One kindly lady stated it was going to be the last time they ate there, as the other three times they did they experienced the same awful service.

I rack this up to very poor management. The servers themselves seemed very competent, friendly, and tried to service everyone in a timely manner. I saw one server in near tears, as it looked like they were overwhelmed with stress. Everyone was scrambling to and fro, and it really hurt to see the serving staff get crushed when the restaurant was only 1/4 full. I can imagine earlier that they had a full house and got utterly slammed with people.

Halfway through our meal, incredibly, after the servers had mostly bused their own tables, did we see a person from the BOH actually start busing. This makes no sense. The servers should be SERVING, not BUSING. They wasted an extraordinary amount of time cleaning up when they could be taking orders and making their patrons feel they are important. This is profoundly stupid.

DENNY'S: This is unacceptable. Your wait times suffered, your food serving temperature suffered. Get this location shaped up. Get a competent manager. I would imagine Sundays are one of your busiest days. You need more people. Hire some more. If you can't seem to get anyone in the door, raise your wages until you can! You are only hurting your image with the lack of employee coverage.

P.S. We were never comped anything or offered an apology...

Went in to get something to eat. Waited to be sat down snd the guy finally walked over to sit me down. There was another person waiting tjj oh he sat also and the guy waited almost 10 minutes and finally a waitress sat him down.

I was waiting for my waitress to come over to at least get me a drink. She finally came over and seemed like she didn’t want to be there. She comes back almost 9 minutes later with my drink. And there wasn’t but maybe 5 tables in the restaurant. She only had one other table besides mine at that time.

I ordered my food at that time. My order was eggs ham toast and hash browns. I then waited for her to return 20 minutes later when I tried to get her attention many many times and she was ignoring me. Her response was she was waiting to come over till I was done eating. I told her I need napkins that she never brought. Then she asked why I haven’t eaten. I told her that I do not like powder eggs and that they tasted like grit. She told me that she would have the cook make me shelled eggs. I waited about 15 min for those eggs after I heard her complaining in the back about me wanting shelled eggs. I get the scrambled shelled eggs to not be able to eat them either. They were all raw and unable to be eaten. She asked me what was wrong and I showed her. And she said I don’t know the cook has be cooking for 15 years. And my response was then how does he not know how to cook scrabbled shelled eggs. She laughed. And then disappeared again to the back.

I waited for my check which she never brought. And then decided to go to the register. Another waitress got me my bill. I was astonished. They made me pay for food I was not able to even eat due to they cook doesn’t know what they are doing. I said what ever. I will not be coming back to this location again.

Service from the waitress was a negative -50 Food quality was a negative -40

If employees want to sit and talk their entire shift and not pay attention to the customer then the employee should maybe stay home. There was no reason for it to take me almost 90 minutes to be sat and to get my order taken and then to be able to leave. Truck driver do not have that much extra time.

I am being nice and not blasting the persons name due to it is not the right...

Experience wasn't all that bad. Something many employees in many different types of business including this one needs to learn or bump up their skills on is customer service. My very first job when I was 15 years old was being a cashier at Arby's. My manager taught me that it was okay to talk to my coworkers in the front by my register however, if a customer approached me I was to immediately stop my conversation with my coworker and focus all of my attention on the customer. I am 49 years old now and I can tell you that is something that I will never forget and I still do this day practice. I cannot stand to approach a cashier and have to stand there and wait to be greeted or helped until they are finished with their conversation with her co-worker. I have no desire to hear about their experience at the bar last night or experience about who they slept with or what position for that matter. I have heard many many different types of conversations none in which should have ever took place in front of me. Or if you are not busy knowing something that you cannot stop immediately to help your customer just a simple glance up, make eye contact with them and tell them 'I'm sorry for your wait... I will be with you in just a moment" can make all the difference in the world to that customer. They now know that they are still important but it will be just a second before you get to them. Rather than making them feel like they are invisible or non-existent and simply not important at all. Good customer service goes a long way Trust me. It can cost you your tip and will cost the business a long-term customer. Another thing I noticed frequently is walking up to an employee in a grocery store or department store to ask them a question about the location of a particular product. I hear frequently the answer " I don't know". Not as completely unacceptable and truthfully if that employee worked for me that would happen one time and one time only before they would be escorted to the door. The correct answer to that would be " I'm sorry I don't know the answer to that question but let me find...