Bojangles — Restaurant in Harrisonburg

My fiancée and I were traveling from out of state with her medical alert service dog, his vest was in the trunk however he’s not required to be vested by per the ada (and business and states cannot require that as it is outlined) so we ran in to get food without grabbing it. As we were ordering, another customer started talking to and attempting to pet the him despite my partner and I both repeatedly asking her to leave him alone because he’s working. During this, the woman ringing us up, Tenisa, asked another employee who I’m to believe was the manager what the requirements were for service animals and was told they have to be wearing a vest (again, this is against federal law), and she proceeded to lean over the counter and attempt to touch the dog while I attempted to let her know that it’s not only illegal to require a vest but also illegal to interfere with him when he’s working. She insisted it was store policy and he had to be vested. On refusing she declared she “doesn’t get paid enough to care about it” and brushed it off. During this, the other customer is still attempting to touch him and talk to him continuing to stress him and my fiancée out and putting her health at risk (seizure alert dog. Stress can and does trigger those seizures.)

After getting my fiancée and her legally protected medical equipment at a booth, I attempted to show both Tenisa and her manager the ada to give them the tools they actually CAN use to tell if it’s a real dog (two legally protected questions. “Is this dog a service dog trained to assist a disability?” And “what tasks are they trained to preform?”) and was rudely told that they can’t tell without a vest. That they had no time to ask. “Silly questions” when someone should just put a vest on their dog even after I informed them that vests can be purchased online cheaply and are not a legal way to determine if a dog is a service animal.

The food was good, as expected. But the treatment of myself, my fiancée and her service animal by the staff here was not only horrendous and inappropriate but also illegal and unacceptable for a place of business. Both of the employees involved need to be retrained in how to handle this kind of situation as well as sensitivity training.

And the funny part? This is the tag that stays on his collar at all times and if she had asked the questions she legally can, we have no problem showing this as well as answering both questions. Because it’s part of having a service dog. But being a fast food employee does NOT give someone the right to harass a service dog handler over something that...

First let me say this, I absolutely love Bojangles. The closest one to my home is over 1.5 hours away and anytime I am close to one I stop by. That being said, I am 100% Disappointed with this location. Went here 3 separate times over the past 2 years and every single time I've been here the lobby is closed! sign on the door says lobby opens at 5:30am however the location always seems to have an excuse as to why their lobby is closed. When we went there yesterday there was 7 cars in the parking lot with no one in them and the lobby was closed. The manager claimed that they were short staffed and insisted we go through the drive through. We were with our Motorcycle club and had 20 people on motorcycles. I asked why they wouldn't open the lobby so we could order and they insisted we walk through the drive through instead. So we did walk.... right next door to Wendy's, It saddens me to see that the manager of this location was so willing to lose a 20+ person sale. Wendy's was very grateful for our business. And just to add insult to injury Wendy's only had 3 people working in their store and when i was at the Bojangles drive through window i could see at least 5 people inside. I've never had any issues with the location in Staunton VA so ill just keep my...

I'm typically a gracious reviewer and I want to help others by giving an honest review of my experience. This is the 3rd time I've had to deal with this location and constantly I am met with attitude, bad customer service and just bad business. There is no need to treat customers with contention for literally no reason. I am a respectful person who asks for things politely, but I always get the sense that I am bothering the person I'm dealing with by making a request so small as asking for no ice in my drink, or asking for a different sauce. It's always attitude and a quick "We don't have that," or "I can't do that." Even on one occasion I was lied to just so the employee didn't have to take my order over the phone. This will be my last time coming here... despite how much I love Bojangles. I guess I'll be going to another city for my Supremes...