First and foremost, the wait staff is amazing here. Misty was our server and she was clearly frustrated by various things that had occurred prior to us entering. My wife and I sat down and asked for our usual coffee and a glass of milk for our breakfast. Our server immediately asked the gray-haired male cook at the grill to please bring them some milk from the cooler. We spent the next 10 minutes while they cooked our food. Waiting as Misty asked him two more times to please bring some milk up.
This is when I really began observing what he was doing and how he was treating these ladies. There's a total of three ladies, one Cook's assistant and two servers and then the main cook the white-haired male at the grill. To say the least that I'm disgusted would be saying it politely. This man talked down to them. Refused to honor their request to bring things from the back, ignored them. Argued with them. Talked down to them. I was furious at his behavior. He directly is impacting their ability to earn their livelihood in a place where $5 is on an amazing tip for them.
At one point, Misty came up to me after our food was delivered. My milk still was not at my table embarrassed she asked. Is there anything else that she could possibly get me to drink because he still would not go and get the milk for them. I told her water and then proceeded to get up and walk across the street to buy myself some milk from the gas station. I came back I handed to her. I said here now you have milk for the rest of your customers and said it loud enough so that the a** at the grill could hear me.
Is my opinion that this man should be terminated immediately and someone new hired for that position. No woman, no individual for that matter should have to be spoken to degraded ignored the way that this man treated his staff there. I don't know if he's a manager or not but he deserves to be terminated.
I will follow up with corporate or the franchise to see what happens and hopefully post an update for your view. If anyone chooses to dine here, please ask for Misty. She's a wonderful server and Worth being...
Read moreWe first walk in, seat down and I had to grab menus from another table. Waited 10 mins to place a drink order so we went ahead and order our food. As we waited, we heard food was being burnt. My husband recieved his waffle part of the All Star order, he ate that. He received his grits ate them. I tried to ask about our drinks but was ignored. My husband then recieved a second bowl of grits(he did not order)then the rest of his All Star order minus the sausage. As my husband ate his food, a female employee holding food asked if it was mine. Told her no. I recieved my order of cheese hash browns and a plain cheese chicken sandwich which the buns was smashed. I originally ordered a grilled chicken sandwich all the way with cheese hash browns. I had to loudly ask about our drinks to get them. I realized my sandwich was lacking the veggies. I asked the waiter about the lack of veggies on my sandwich. I recieved a plain bacon chicken sandwich with all the way hash browns that had tomatoes mushrooms hams onion and JALAPENO. The waiter said our meal was on him because of the wait and mistake. I didnt have the heart to tell him that my order was completely wrong again. I let my husband finish his coffee and I immediately got up n left without a word. The trainees were NOT...
Read moreWalked in with a table being cleaned off. Water was left on the table and it was a lot. I asked the servers for a dry rag. She said they didnt have one. I took a handful of napkins and dried it myself. I ordered the All Star and my son got just a waffle. They were brought out with no syrup. I asked as she walked away and assumed she heard me. Waited a minute and saw her washing dishes. Waved her down and she brought some over with my bacon. Now this bacon was a joke. I dont think anyone there would have eaten it. Burnt black on one end and raw on the other. I told her I didnt want it and she offered to have it remade. I declined because that was a joke. After eaten we went to the register and stood there while the girl working it was talking at the grill. She looked at us twice and still continued talking. She then asked if we were ready to check out. Yeah that is why I am standing here with a yellow ticket. What is wrong with people today....
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