Mountain Mike's Pizza — Restaurant in Hayward

It's an embarrasment to have an establishment like this in our neighborhood. This evening we ordered pizza and decided to pick up instead of delivery. My daughter and her cousin offered to go pick up and when the paid for the pizza they noticed we were overcharged. When they brought this up to the manager he began to yell at them. They said they just wanted to bring this to his attention before leaving and he continued yelling. He was asked to lower his voice several times.

Shouldn't the customer be the one upset of being overcharged???

They mentioned to him that the receipt showed the wrong price and he said that a coupon was required. They explained that a coupon was not mentioned when calling in the order and that the cashier offered the special and he immediately said who cares what she said. Is this really a way to conduct business and treat your customers this way when they are at fault. Very disappointing to be treated this way especially by the manager...will be making a...

At first glance the restaurant appeared empty but we decided to give it a shot. We walk up to the main counter and see bare walls and no salad in their salad bar. Nada, nothing. As were looking for a menu we see a torn brochure style menu ripped and displayed inside a plastic stand. It's so obviously missing a third page. And has prices marked out and written in with a pen.  After being acknowledged, we ask if they have a menu. The man behind the counter points at the nasty tattered menu and says, "here it it is." We ask him, if there are other items on the menu. He then picks up the stand and says, "This IS.... the full menu." We stand there awkwardly and let the man behind us order first. While he has distracted the employee we leave and go to a much better pizza place.

We have to mention that the options that were displayed werr only their more expensive specialty pizzas. This place is trying to have their customers suckered into buying them.

It...

###WARNING#### I JUST PLACED AN ONLINE ORDER AT THIS LOCATION ...NOT EVEN 5 MINUTES AFTER I RECEIVED A CALL FROM A BLOCKED NUMBER ASKING ME TO VERIFY MY CARD STATING THAT MY CARD DECLINED ON THE ONLINE ORDER. LUCKLY SOMETHING DIDNT SEAM RIGHT SO I STARTED TO ASK QUESTIONS. LIKE WHY I HAD A CONFIRMATION IN MY EMAIL AND WHY DID MY ACCOUNT SHOW PENDING TRANSACTION IF THIS WAS THE CASE...THE WOMAN IN ATTEMPT TO SCAM ME GAVE ME THE LAST FOUR NUMBERS ON MY DEBIT CARD.. ((SCARY)) I PLACED HER ON HOLD CALLED THE LOCATION AND THEY SAID THEY DID NOT CALL ME. I REACHED OUT TO THE ONLINE POS AND APPARENTLY THIS IS A KNOWN SCAM. I HOPE EVERYONE WHO READS THIS LIKES THE POST SO IT CAN BE VISIBLY TO ALL POTENTIAL VICTUMS. THIS IS NOT RIGHT AND YOUR INFORMATION...