Dairy Queen Grill & Chill — Restaurant in Henderson

So I called today so I could find out about the birthday cakes, and the lady who answered the phone was very very rude. She did not give her name, but instead when she answered the phone I got, "yeah can I help you" not "how may I help you". At first I just ignore it and I asked her, "do y'all still make the ice cream cakes", she responded with "yeah now what can I get you" again I ignored it, nicely asked what the prices were, and she told me to hang on a minute, and while waiting for her to return to the phone, I could hear same lady talking very ugly to whom I hope was not a customer. She returned to the phone and again she said "now what can I get you" I then began to ask about the prices of the cakes, and each time got a "ugh it's this price and that price" she didn't give me time to even ask what flavor ice cream y'all use in cakes. She just kept repeating "now what can I get you" she had a very bad attitude and honestly her attitude probably cost y'all a customer. When a customer calls, you so not answer the phone with "yeah what can I get you" more should have been " hi I'm so and so thanks for calling dairy Queen, how may I help you." Definitely not "yeah what can I get you." Never before have I ever had bad customer service from dairy Queen till today. Was disappointed Bec my daughter really wanted one of y'all cakes, now not sure if I want to do business where the employees are rude and...

Although the food was pretty good the service was very unorganized and slow. It was a Saturday late afternoon and should have been prepared for a rush as it is a fast food business. We arrived at 5:00 PM had our order in and payed for at 5:06 PM. We were a party of five. Three of the orders were ready at 5:30. The last two was my wife's and mine was finally ready at 5:45. That was after asking three times if there was a problem. The drive through was circled around the building and many people pulled out of line and left, as did many walk in customers that came in after we were seated waiting on our food. They did have all the tables separated due to the Covid Distancing, but people waiting on their orders were standing shoulder to shoulder inside with no separation possible. The manager was clearly overwhelmed and they were seriously understaffed. Needless to say it's our last visit to this business location. I might add there were many complaints going to deaf ears! When asked about the problem we were told you're getting mad for something out of our control. I then said I'm not mad I'm disgusted. They continued to rant themselves when they went back behind the wall. Everyone in the business could hear their comments. Something needs to be done about their customer service...

So I just popped in for a vanilla milkshake. First time I've ever been here. It seems like they care more about their drive-thru customers than people inside the restaurant. I stood there forever ...and she finally took my order. Now I'm standing here forever again watching them get all the drive-thru customers out as fast as possible. I had heard bad things about this place but I thought I would give them a try. The place smells like burnt grease really bad. So bad it's burning my nose. The milkshake is microscopic and it was almost $5! What a rip off! That was my mistake ...I will never come here again!

The shallow platitude response will not get me to go back to this place.... Oh we're sorry please give us another chance... a little late for that... I understand inflation and prices of things are going up but it only cost them about a nickel to make that $4 milkshake it's nothing but price gouging using inflation as an excuse... unfortunately it's not just Dairy Queen it's almost everywhere! We used to love Dairy Queen when I was a young fella it was a treat and everyone was so friendly the food was good and the ice...