After a 20 minute drive from my house I arrived at Pollo Tropical at 9:52. I enter the drive through lane and as I'm waiting for my turn to order, an employee places a chair in front of my car, blocking me, and walks away. I thought "maybe they are closed". But if they close at 10 why block me at 9:52?? I check online and I see they close at 11pm. I call Pollo Tropical and the recording says they close at midnight... so i parked my car and walked inside. There were several people standing there either waiting to order, or waiting to pick up: no way to differentiate between the two. The place was filthy with food, plastic silverware, cups, paper plates, dirty paper napkins all over the floor, and towers of chairs dangerously stacked upside down on top of the tables, but no one was there cleaning anything. I see the employee that blocked my car with the chair standing there and I asked him who's decision it was to change Pollo Tropical's hours of operation and closing procedures. He offered an apology and told me he had been told to block the drive through lane, but couldn't really tell me what was the reason for this. So I asked for a to-go menu so that my girlfriend could pick something out, she was in my car, in her pajamas (reason why we needed to use the drive through). He went through an "employees only" door and after several minutes he comes out and tells me they have no more menus to give out. Apologizes again, and explains to me that the menus are always available online.

We ordered a double cheeseburger and two chilidogs with fries and a drink, for $8, at Checker's.