Whataburger — Restaurant in Hidalgo

5 STARS NOT. The Buffalo Ranch Chicken Strip Sandwich has always been my favorite since it came out. Unfortunately some employees don’t care about how they do or what they do, they don’t care about the customers. Which is the case of this location in specific. When asking for my burger they tell me they don’t have it but then they say “if you pay us more we will have it”, as if this were a joke. Fine i take it, we get the burger, drive home to open our delicious burger to see that it’s actually bbq, what a disappointment, I checked the receipt: “Buffalo ranch chicken strip sandwich; original price+additional price”. Also we specifically asked our fries extra crispy to find that they were soggy and disgusting. Thank you for the experience! Highly...

Today was not a good day for Whataburger. My mother ordered a #13 and they forgot the tenders. Their solution is always for something “free” but that’s not what people want. People sit in line with only a short meal break and all they want is to be able to enjoy their lunch with the little time they have left. We shouldn’t have to check our bag to make sure all of the contents are in there, especially an entree. After a call to the restaurant, and suggestions for my mother to “just go back and get the tenders” my mother returned to the restaurant. The staff had the audacity to insinuate that she had lied about the tenders missing. Wish we had taken pictures. It’s a hassle to go through an ordeal of lying to just get some tenders. It’s not...

I stopped by thru drive thru at 11:10 or so. I ordered a WB w/cheese and a BOB sausage. The cashier proceeded to tell me that theyre not serving breakfast at that time. Im looking at the menu and it says breakfast served from 11pm- 11am which i told the cashier. She said that only the stores that are open 24hrs serve breakfast. They close at 12am. So i told the girl well its still after 11pm and your not closed. Needless to say I didnt get my BOB Sausage. If theyre not going to serve breakfast after 11 then remove the advertisement that you do. Its called false advertisement. To be honest it couldve been made because it doesnt take 45min to make a BOB. I know. I...