Not a good dining experience. We first ordered our drinks. One beer, one sweet tea, and one glass of water. The beer and tea came a few minutes later, but no water. We placed our food order. Our order consisted of a salad, loaded fries, and two calzones. After 30 to 40 minutes of waiting, my wife asked the server about our order. The server apologized for the delay and said she would check. My wife asked if we could at least get our salad. A few minutes later the server showed up with salad and two calzones. The calzones were loaded with ingredients that we didn't order so they had to be sent back. We ate the salad and waited patiently. I ordered a second beer when the food came out the first time but it never came out. After finishing our salad, the server comes over with the loaded fries and said do you still want these. My wife responded by saying yes, we have to eat something. At that point the loaded fries were thrown on the table and the server stormed off. That was the final nail in the coffin. We went to the check out and requested our bill. The first check had every item we ordered so we reminded them that we didn't receive the calzones. They couldn't figure out how to remove them so the applied a discount and said it should be close. The service has always been on the slow side, but the food is usually good. This evening was one of the worst dining experiences we have ever had. Throwing food on a customers table is not acceptable. Not receiving a salad and appetizer before the main meal is poor service. The main dish not being properly prepared is a result of poor attention to detail. Unfortunately, this is the last time we dine here. Very disappointing to...
Read moreWe got the deluxe pizza minus the onion and added the jalapeno. I would give them a 3 if it was just me who was dining but my wife really enjoyed the pizza so I bumped it up to a 4. The overwhelming flavor on this pizza was the sauce. It was pretty prominent and made it difficult to taste any of the other items on the pizza. The cheese seemed to lack flavor as well so I assume it was mozzarella. $15.99 for a large deluxe. I asked if I could substitute jalapenos for onions and the waitress said sure. I was charged for the jalapeno's so I assume I was misunderstood. Total came to $18.72 for the pizza including tax. I have eaten here at lunchtime in the past and would recommend the Big Ernie's pizza which is double pepperoni and double cheese and onion. Didn't remember the onion as being a part of it. I'm not a big onion fan so I would ask to leave it off. My wife is not a big fan of double pepperoni which is why we went with the deluxe. Personally I thought the pizza was a little bland and the sauce was pretty overwhelming. Although my wife...
Read more(Update) How about that pizza? We'll i'll tell you about the pizza and experience we had... We arrived and were seated promptly. Then placed our drink and food order. With only one server working the floor it took us over 30 minutes just to get drinks. As far as the food.... Well Big Ern could have called at least three s.c.o.l. playoff games before it arrived. We did watch several other tables leave. It is a shame. The server ran her tail off trying to keep up. Which was her first night back. Does the owner-management not communicate? Who in someones right mind schedules one server with them returning-being new? I really like the food here but as of late it has absolutely been sub par at best. I feel everytime in the past few months we have dined here they have had maybe 3-5 people working the whole place. That and why are we locking the doors an hour to 45 minutes before close? Just move the closing time to 8p.m. then. We will try again in six months, I'd much rather support local than chain restaurants. Hope this improves, id gladly return my...
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