Taco Bell — Restaurant in Hillsdale

There was so many things wrong with the experience it's hard to summarize. I will lead with the point fast food is supposed to be fast and when there is only one make line in an establishment there is supposed to be a rotation between drive thru orders and dining room. I came in to order and waited 20 minutes for 2 bean burritos add sour (incorrect) and 2 pintos n chz add extra red sauce (incorrect- and employee argued until I insisted on leaving with what I paid and waited for) and 2 crunch wrap supremes no meat. The manager was there floating. Updating labels and otherwise demonstrating why she is only making about 26k a year. When I had to come back in because there was no red sauce on my bean burritos I asked the same argumentative employee if bean burritos still came with red sauce she had to consult the register as she was unfamiliar with menu items or how customer service works. It was at this point the manager (heavy blond lady) said to me- 'they're fixing it, sorry." She made nono attem at recovering this bad experience.

In an age where anyone can quickly summarize and post accompanying photographs it's more important than ever to maintain positive customer relations, especially when the issue is on the staff and leader/manager of an establishment.

Tucker M did a fantastic job at the front register and was easily able to ring in my order with accuracy and efficiency. Had my experience not included a positive aspect I would consider this taco Bell a total waste.

Order number: 112248 6/25/2018 1:47:44pm Check your footage I'm the unhappy customer who stood at the condiment table for 20 minutes before having to insist I leave with what I waited...

We attempted to eat there. They were not busy inside. One worker came in to start work. Checked in at cash register, didn't even acknowledge us, not once but twice! Another came out of the bathroom, did not acknowledge us. Had several in the back & knew we were there..at least 4. Still didn't acknowledge us ..not even say "be with you in a bit". I was not going to order off of kiosk...could see it was not clean. We stood for around 8 mins...the person with me was so upset, they pushed 2 small counter signs on the floor. THAT got their attn. Accused of destruction of property ...wow. I might add the manager picked up the signs & put back on counter without sanitizing them. The manager, not being professional yelled at us to get out. I might add, not management material....did not even want to know why a potential customer was upset. I would give this Taco Bell in Hillsdale a -10 without even eating there. I am not one to use filthy kiosks...that may be the only way to get yr order.

Would not recommend to anyone. We went to Dairy Queen....always nice people & waited on in a timely manner...even when busy which...

Went there for dinner last night the people working there are higher than a damn kite took over an hour for our food to be made refused to give a refund all they gave us was a 1 free taco with your next purchase voucher all the food was cold and they would not remake our orders even watch two customers pay and they had to walk out the door without their food or money back because people can't sit around for an hour for their fast food if you can't have the correct amount of people working there than you guys should just close your damn door it's been like 3 months I called the store for a refund they just hang up on you I called corporate six times no calls back and still no refund will never return to another Taco Bell in my life worst customer service ever from the Taco Bell corporation and the Taco Bell employees in Hillsdale they are rude and don't give a crap about your money or food or you're well-being don't go there you...