Jack in the Box — Restaurant in Houston

I ordered online drive thru pickup , and on the app it said my order would be done anywhere between 7-10 min for asap pickup and i pulled up before 7min , i was around 4 min in the drive thru lane , food was hot , it was correctly portioned ( to my satisfaction ) , the beef burger patties could use more time on the grill since the meat itself tastes and feels rubbery at the time of eating , the service was fast , but customer service was not good . The drive thru window employee isn't polite , i said thank you to her about 3 times as she handed me my food to which she just doesn't respond anything LOL just handed me my food and i was on my way . now , I didn't take it personally , but i know other customers do seem to expect that from food chains with one on one interactions ( and in this sense it's important to include so you know what to expect ) . So , just to lay it all out ; food 9/10 ( fix the patties , more time on the grill ) , service 10/10 fast , customer service 3/10 . By the way , i frequently visit this jack in the box and i've had great customer service inside ordering dine in with other ladies both in the morning and in the afternoon rather than on the...

I stay on the street behind this Jack in the box for 30 years and they used to be a very good restaurant and have wonderful staff until they have changed staff and now this staff doesn't even listen to what your order is they just throw stuff in a bag and hand it to you and then they want to get mad when you give it back to them saying this is not the right order. And most of the time which I used to go about two or three times a week to the same Jack in the box two out of those three times my order is either cold messed up or just plain missing stuff this new staff really don't care they're all the young teenagers without a care in the world all they want is their paycheck I am not going to go back to this one anymore even though they have had my business for 30 years not unless they know how to train their staff better I'm not going back. one of the worst Jack in the box now on the north side of Houston in my opinion Don't waste your...

On November 18, 2022 my kids n I had breakfast at this Jack in the box. I decided to go through drive thru. The shiftleader or manager on duty, was very ugly w her cashier and loud, and w the rest of the staff. She didn't even greet me when she asked me for my payment at the window, there was no eye contact from her to me. I asked the cashier for her name. I told the cashier how can you let her talk liked that!? . I called and complain about Beatriz, Joseph answered the phone. He got my info to pass along to the main guy of that Jack in the box. The main head of that JIB never called me , so I can complain about that manager Beatriz. No one else can get a hold of the guy only Beatriz, weird. Beatriz treats the staff horrible, she's ugly w her tone of voice. No one has to put up w that only because the staff needs Job ! I try get the 1800 number on Google and nothing....