Sabor y Sazón — Restaurant in Houston

My boyfriend and I went to eat here again for the second time because they have delicious platters but today we were disappointed in the customer service unfortunately and we won’t be going there for at least a good while because we definitely left feeling that the service was unfair, closed minded. There is a platter called Jalea and if you read the description as of 9/18, it says that it is a seafood platter with Peruvian sauce poured over (which it’s not... it’s on the side served like a fast food dish) and then it fails to very clear about what exactly is fried. The description only states that the yucca is fried. It doesn’t say the whole platter is entirely fried. When we were served the dish, we read over the description again to see if we had failed to read it carefully but we didn’t. No where did it say everything on it is fried and that the sauce is actually just on the side like tartar sauce not at all presented the way it was described. So the manager who I guess, was also our waiter ? Not sure there, but anyway... says I’m sorry and responds with “well most people know Jalea is all fried” ... okay so we’re not Peruvian nor familiar with Jalea. We’ve never heard of it we just went off the description so how is that our fault? It was a response that really just rubbed us the wrong way. It was a little bit rude and he then says I’m sorry and offers a discount and takes our plate back? We get the bill and literally ate one stick of yucca and two pieces of fried shrimp and get only a 10% discount and we were not even asked if we wanted to keep the basically full plate of food that we’re paying for ? It just was a very unpleasant experience. We were really bummed because the food is so tasty but the customer service today was just really disappointing. Left a very bad taste in our mouth. I hope they realize they definitely could’ve handled that better and don’t do that to...

My neighbor told me about this place and I was expecting quality, but my experience was no bueno, first I ordered a rice with some beef, and a flan for dessert, so for a Peruvian restaurant you expect quality food and good portions, so my 3 year old girl loves flan so I get one for her and this is the pictures of my order, not even half of the box on the rice ($17) and the flan ($4) was really small piece, sadly I live close by and I was expecting better service because I wanted it to keep coming back, but the service was poor they probably expect that only white people and Peruvian people show up, I definitely not coming back, don't take me wrong food was good, the flan not good, so I prefer to drive 10 to 15 minutes and spend a little bit more money but better service and normal portions for what you pay for, and better customer service, that was my experience. I hope that you have better service than I have, and I'm not complaining about the money.... I'm like many people, we just want to enjoy a good meal and be happy...

An intimate and enjoyable dining experience...best ceviche I have ever had, period ! I accidentally ordered the dinner size portion, which was twice the price as the appetizer portion, but holy Mary, mother-of GOD, it was AMAZING... succulent, buttery, melt-in-your-mouth delicious! Thin slabs of cold cooked fish that were just spicy enough to dent the palate without wrecking it. The side dish was some kind of brined corn or hominy that was also amazing...I wish I had another term in my vocabulary to describe it other than "amazing", but what can I say? I was amazed! I was not expecting a little establishment like Sabor y Sazon to impress me like so heavily...I had time to kill and figured I would just pop in for a snack and it blew me away...worth every penny ! Take a friend, take a date or go by yourself. I've never been to a Peruvian restaurant before, but I will absolutely go again. It reminds me of the first time I tried sushi, which also changed my palate considerably! My compliments...