Subway — Restaurant in Howard

Absolutely floored. I ordered a catering pickup for a work event. It was ready on time, however when i brought it back I discovered only half my order was in the bag. When i called, the girl was very unhelpful, seemed annoyed and acted as if i was inconveniencing her. There was no other half of the order waiting, it was never made. She right away blamed the manager and said she didn’t have time to remake it. She offered to call the manager to see about coming back to finish the order. I asked for a call back from the manager and nothing. I had to call again for an update on what was happening…. The order ended up being finished but still no call from manager. Went to pick order up (an hour and a half after scheduled completion) and the store was locked up (at 1:00 in the afternoon on a Friday) the girl was standing behind the counter ignoring the beating on the door. Finally came over and realized it was me, walked over, handed me the order, turned around and walked into the back. No apology or offer to rectify the situation, NOTHING! An email to corporate did nothing but give me an automated response from the regional manager. An Almost $300.00 order and they tried to stiff me on half my order....

I have never seen this poor of worth ethic and responsibility. Almost 100% sure Gregory was on heroin, took him about 25 minutes for 2 6inch subs. Him and his coworkers vapes were sitting out on the table and the other coworker sat there on her phone the entire time. It should not have taken that long. Very disappointed and disgusted. Horrible. I could have made those subs quicker then both of them together and I have no experience!! Black olives were out, mozzarella was gone too, and they did bit have hats or hair nets on. They both had long hair. I hope...

I have to say—what made this visit stand out wasn’t just the the made-to-order sandwiches, but the exceptional customer service.

From the moment we walked in, we were greeted with a friendly smile and a warm “Welcome to Subway!” The staff were not only efficient, but also incredibly courteous and attentive.

In a world where fast food service can sometimes feel rushed or impersonal, this Subway location delivered a refreshing change with its professionalism and genuine hospitality. We left not just with a great sandwich, but also with a smile...