Jimmy John's — Restaurant in Huntley

I've never had a bad experience at a Jimmy John's before which urged me to review this specific location. I came in with my boyfriend around 3:30 on a Sunday afternoon. Sandwich-wise they're up-to-par but the crew were very inattentive and rude. The music is way too loud that when you're asked for your order you have to repeat it at least 2 times, and even then when you ask for no-tomatoes there will be tomatoes. I asked for hot peppers on the side and they told me "we can't do that" which would've been okay if any other Jimmy John's i've been to "can't do that" either. The guy made both of us feel dumb using their POS system and was very impatient about guiding us through paying for our meal. They didn't give us napkins and as i was looking around there aren't napkins available so i approached the front to get some and i had to stand there for a good while before they even noticed and when i asked the guy just told me "they're right here" pointing behind the counter like i'm supposed to reach-in to grab them behind the counter instead of politely saying "here you go." As we ate our meal we could hear a lot of clanking and banging from the back and that's when we decided it was time to go. They did bid us "have a nice day" before we left but by that time we already had a bad experience and we spent our whole stay ranting to each other how terrible the customer...

Pulled up to the drive-thru yesterday at 3:03pm and, even though they have a temp sign stating they’re closing early at 3 due to staff shortage, there are still two cars in the queue. Young woman comes over the speaker saying they’re “all out of bread”. I tell her it’s fine because I want an ‘unwich’ anyway. She replies, “we’re all out of those, too.” Out of lettuce?…probably not.

I get the staff shortage thing and I understand that I was a couple minutes past their ‘closing time’, but if this is their idea of customer service, I can see why so many of these businesses are having trouble finding and keeping workers. It wouldn’t have been a terrible imposition for them to roll up some tuna salad in some greens —especially since they claim to be so “freaky fast”— and keep a regular customer, but they’ve shown they don’t care to even try. So, they will reap what they sow. I...

This store has a corp policy of not putting the hot peppers on the side of the sandwich. So I was told by two brainless sandwich makers at the Huntley location. This is the first time in years i have been refused this request. Crystal Lake location does it. Sycamore location does it. What up with Huntly? They said they could put peppers on half the sandwich rather than on the side, but corp policy states clearly they have to be on the sandwich. First of all if when i ask for light peppers if you actually knew what that means I wouldnt have to order on the side. I dont have time to deal with a staff of morons and there are to many other locations. Stear...