M&W Thai Restaurant — Restaurant in Illinois

This was our 3rd visit to M&W. As a work group, we have weekly trips to many area Thai places. The first visit was shortly after opening. The service was poor, the soup cold, the food overpriced for lunch, and the quality ho-hum. But that can be forgiven right after opening. Our 2nd trip was marginally better, albeit awkward (listening to the owner berate the chef in the back). We decided to give it another shot. Wow.. big mistake. I'd love to comment on the food, but we couldn't get that far.

We walked into an empty restaurant shortly after noon on a Thursday and asked for a table for 5. The host (owner) offered us a booth with a chair on the end. We did not feel like squeezing and I asked if we could put two tables together. He informed me that we only do that with a reservation (you know, because everyone makes reservation for 5 people for a strip mall restaurant on a Thursday afternoon). I thought he was joking, but he was dead serious and we were speechless. After one in our group suggested that maybe we just go to another place, he very rudely told us that, yeah, maybe we should. As we left he became even more rude (as if he was surprised we were actually leaving) and told us no other restaurant could accommodate us. We drove up the road to Simply Thai in Wheaton where were greeted with a friendly smile by both the cooks and the the server.

Unless you are taking a College of DuPage class on how NOT to run a restaurant, skip this place. There are many other fine Thai places in the area which offer better service and far...

Yes zero stars...I've liked the food here. Stopped in tonight and the guy working the front was dealing with broken glass. I watched him sweep the floor touch the broom and the dirty end of the dust pan. Then go directly over to the kitchen window and deliver food to two tables. When he got over to my table he asked what i would like, i polietly said I'd like him to wash his hands

His response was to tell me he wasn't in a good mood so I had better watch it. He got really angry at me for asking him to wash his hands. I told him I had watched him sweep and touch the broom and dust pan then go straight to handling food. I then walked out. I will call the health department too. I had thought he was just busy and didn't think of it, now I know its that he didn't care. Too bad I liked the food, I wonder if the people in the kitchen know how he is in the front. I had to give it one star so it would...

The service is hands down horrible! 😔😔Seems like they care more about the gambling slots than the resturant. The food is deceit for suburban Thai. The man at the counter became extremely rude when I “the customer” drove over to the resturant bc they weren’t answering the phone during the 4 hour window they say they take to-go orders & asked “are you guys taking phone orders? Pretty valid non-threatening question. This is a really small restaurant, only he answers the phone, so he knew I called. He just didn’t pick-up like they done before. Dude has some serious issues that I hope he works out for his own sake. The lady in the back cooking is no better. I’ve had a few unnecessary nasty service related encounters with them; but previously looked pass it bc the food is deceit for suburbs - no more tonight’s call in puts the nail in the coffin. I know how to stop spending my money where...