Casey's — Restaurant in Independence

POV: you're enjoying your day, out training with your ESA and you get bombed with claims that you're faking handling an ESA.

Walked in to get some drinks and snacks for my evening and had my emotional support animal secured in my arm, he was monitoring my emotional state as I have severe issues in that realm. I was met with the manager I believe her name is Becky but I was so livid I didn't pay attention. I was purchasing alcohol so she looked me up and down and says in a snarky tone "do you have your ID?" like I'd be buying alcohol without it? Excuse me. Secondly she asked if my dog was a service animal, I stated yes he is my emotional support animal. She then comes back with emotional support animals are not service animals. Which in fact they are. I remained calm on the outside however I left and had a breakdown due to my constant fragile emotional state. Called and asked for the manager which is how I know it's her and all I wanted to let her know was that it is ILLEGAL to ask what a service animal is there to do. And she had much to say about her opinions on me carrying a fake ESA. She made verbal claims that my ESA is FAKE. He wasn't bothering anyone and is still in training might I add. I keep him close to me to monitor my heart rate. This women caused me a large amount of emotional distress and when I explained that she did she came back with an explanation as to why she's tired of people faking ESA because she has one. She knows the rules but chose not to follow them because of her ignorance. This is unacceptable and extremely...

6-20-2025 stop by Casey's at 2:14 p.m. to get some gas can filled up for motor but I stopped myself from getting the gas because of the bad service and the long time it takes them for a move money for my account I have no insurance is that they will remove money from my account for gasoline in a timely manner.

6-16-2025 It's been two days and they still haven't taken outy payment from the pump.

Everytime I fuel at this store they ask me to come inside. If I fuel I have to go in for a receipt. If I want to buy something in the store I will. What I need is to fuel and be on my way, that the pumps are in such bad shape the can't read my card or print my receipt is appalling.

It's August 37, 2023 and they still make you come inside for the receipt.

April 18th 2025 Every time I go to Casey's store they always tell me to come inside and pay at the cash register. When I return for my receipt they made me wait over 2 hours because they couldn't get the receipt off of the cash that I put...

I placed my online order at 6:46. According to the online timer it was going to be ready in 45 minutes (7:31). At 7:30 I called to see where my pizza was at. Stephanie answered the phone and told me my pizza was boxed up and she was waiting on the delivery driver. By 7:50 my pizza was still not there, I drove to the store (6 blocks away). When I got there, Stephanie again told me, the delivery driver left with it about 10-15 minutes ago. When I asked for a refund I was told “the best I can do is give you a free pizza”, and that the manager wasn’t there. Needless to say I am not happy and will be calling in the morning to talk to a manager. When I left the store, I noticed a missed call at 7:53 (it was my delivery driver). When she answered she said “I have pounded on your door hard 3 times and no one has come...