Lucky Buffet — Restaurant in Independence

The hostess was quick to invite us in and show us to our seat. That was about as good as it was going to get. We went and retrieved or drinks (best part of the meal might i add) ourselves due to covid. Once we were ready to get our plates the foods smell was not intoxicating or apitizing the food looked like it had been there for hours. There was steam rising from in between the metal tins and once we had our plates we sat down do eat. Well first bite less than luke warm.. Next few bites of something different it was all cold. I had only been at the table for 3 mins. I decided not to eat anymore. After about 15 minutes the hostess came over and asked if everything was ok. Needless to say it was not she had an instant attitude. She walked away and started talking with the sushi chef he then gave us dirty looks. When checking out i had asked for a discount she replied with an attitude ill give u 10% the bill was 38 and she took it 34. We didnt even eat 34 dollars worth of food. These people dont care if they have happy guests or not. They were very very rude and Unaccommodating with having unsatisfied customers.. Lucky buffet youre customer service needs help. And your employees should try to be a little more friendly and helpful and understanding. Its unreal how this restaurant has stayed in business this long. Im not normally one to complain or have many issues with a place of business but truly you guys need better employee's with better attitudes and custome service experiance. And just because we dont speak the same language as your employee's doesnt not mean we do not know that you are talking bad about your customers. Google translate is a new age way to communicate with others. It was as simple as communication and common...

The food I would say would be the same stuff that you would find at any standard Chinese restaurant. Pre-packaged prefabricated items left out until the next stack is replaced. When I called them up to ask for the buffet price they told me 699 I asked them if I could make a deal for two people at $6 each. Over-the-phone they said that that was perfectly okay. I drove from 75th Street and prospect to get to their location. When I arrived. And it had only been 15 minutes or less they changed their complete story. For 699 it was not bad. And the service was not that bad. I also open carry and I have no bad reaction from them.the only reason I give them a low score was for lying to me about the price. The booths were very un comfortable. The seats were way too low for the table and the cushioning was very very bad almost flat. The restrooms were associated with the building meaning that they had a look of the building and the genre. Basically Chinese tiles on the wall. But it was still clean. Even after I argued with them about the price they quoted me they still gave me proper service. Oh the one thing you should know for restaurants in the Chinese genre. This restaurant is listed under like three different names. So I suspect they may have had to change their name at various times to elude food inspector's.. this is a common tactic with failing businesses they will rebrand themselves. They claim new ownership and...

Before you leave make sure to keep your receipt. A man that work there accused me of trying to leave without paying. When I first arrived, I asked a lady if they accepted debit/credit. She said yes would you like to pay now? I said sure! I was there with my three daughters ages 10,9, and 7. At first she rang them up as adults. This was my first visit so I assumed they didn't have a separate price for children. Then I guess she took a better look at them and asked me their ages. It brought the price down $10+. The food was okay. The booths are kind small. As we were leaving and chatting. A man stopped me like hey! You needed to pay! I told him that I already paid the lady and what the total was. He didn't believe me. Didn't ask the lady or anything. Thank goodness I had my receipt balled up in my hand. It had gotten wet. I'm thinking to myself I paid when I came in so what is he even talking about. Most buffets you pay before you eat right? But now I'm thinking that when I came in with my family that they assume me and my three kids were going to skip out on the check so they had me pay before and everyone else after. It didn't feel like a misunderstanding. I know they don't care but I will...