I went there yesterday with my grandson and we actually waited an hour or so for our food. I went inside to make our order and then I came back within 15 minutes to pay for it. I figured it would be up in another 15 minutes or so. I was so wrong. They were not that busy, at the most, there was never any more than 3 folks in line inside or at the drive-thru. I saw a few drive-thru potential customers drive off. I suppose that knew that if it takes forever to place your order, it certainly will take forever to receive it. After waiting nearly a half hour, I suggested that they should offer us a courteousy drink for our wait. They looked at me as if I was out of my mind. Finally, we received our order and noticed that they shorted us our coleslaw once we got home. We were too hungry and too tired to go back to them and wait another hour to inform them. I will have to be mighty desperate to go back...
Read moreWe went to this establishment on thanksgiving. We are from Chicago and came to watch the Bears vs Lions game. We came in and ordered. The young lady didn’t even ask us if we wanted our order for take out or to eat there. She automatically placed it in to go containers. When I asked for plates and napkins and silverware, the young man asked if we were trying to eat there since they were closing at 7pm. It was 6:30pm when we go our food. I asked for plates and silverware again and the young man said they didn’t have any. Then my dad asked for napkins and both employees ignored him. Then I asked for them and the young man gave them to me. The young lady started to sweep as if telling us to leave. Worst service ever. You don’t treat people like that just because you are...
Read moreI'm only going to say this because of HOW MUCH I love Captain Jays food. I need this location to get it together !!! Because I don't want this location to get shut down !! I need y'all to stay LOL! You customer service is great! No problem there! Your cleanliness is great! Your food is great! Buuuuut ! Here it comes!! You all CONSISTENTLY get orders wrong!!! AND when someone places and order over the phone in hopes that the order will be READY when they get there ITS NOT! I'll place an order and take 20-30 minutes to get to y'all and the order is not even ready thej I have to wait an additional 20 minutes I didn't count for! Don't tell me the order will be ready in 10-15 min when y'all know it's not! Get it together! I love y'all! This was...
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