Jimmy John's — Restaurant in Iowa City

I placed a Mobile order for 1 Sandwich at 12:35pm. The Mobile “Promise” which is promoted In-Store is “No Line, No Wait.” When I arrived at 12:42pm, there was a long line of people. That’s OK, I thought. My Order is already in the Queue. Then, after about 5-6 minutes of waiting, I noticed that the JJ Rep at the Cash Register was taking Orders - some from groups, and placing the ahead of an Order that was at the end of the line. So I got in line. Another 5 minutes passed before I made my way to front of the line - and sure enough the Order that kept getting “leap-frogged” was mine!!! So much for No Line, No Wait. I asked why the Rep was doing that and she told me people in the store took priority. That and they were out of bread. Hmm, I didn’t see anyone else not get their Sandwich because of a Bread shortage. And I turned around and point directly at the JJ Sign that states clearly - No Line, No Wait. Talk about False Advertising!! Look, I don’t mind waiting my turn when I arrive at the Store - but if I had not “checked in” after already waiting 10+ minutes, who knows when they would have gotten around to making my sandwich. The Sign is the Mobile Order Brand Promise - and JJ failed to keep...

Out of the last 4 times I have been there they were out of bread twice. Yes, bread. They had bread they just didn’t bake it.. People enjoy the bread, then want the bread. Bread is a very substantial part to a tasty sandwich, it’s literally the floor and roof of the sandwich. Without the bread you have a meat and cheese pile that won’t stay together. Can you imagine trying to keep the condiments on top of the meat and cheese pile with nothing but Mayo as the glue and protector. All the toppings exposed to the elements.

If you only have a set amount of bread I suggest adding a “Loaf Counter” to your sites letting us customers know what to expect when craving a tasty sandwich. That way we won’t get our hopes crushed by thinking we are getting bread at a sandwich shop.

Really though it’s a bummer to drive there and wait in line to order. Then have the employees look at you like a crazy person when you want a #11 on bread. Maybe have a vacancy sign and turn it on and off as the loaves...

OMG best experience atJimmy Johns ever. I ordered a Vito, but after reading their menu, I quickly changed it, to a number seven which is a Vito with extra meat and peppers really wasn’t sure if I would like it, but walked out, the sandwich was great so if you like the Vito, you might like the number seven as well. My real reason for writing the review was the meat was freshly cut. The bread was fresh when some of the businesses are open first few hours, you get old product. This location stated they cut their meat fresh everyday and freshly cooked bread, I have to admit it was the freshest I’ve had in at least two years. Something I want to add is when u walk in some where and the people make u feel like u ruined their day by coming into the establishment I really don’t like to bother coming back but they enjoy what they there and just make u feel like u want to come back. Thank u guys for...