Domino's Pizza — Restaurant in Jacksonville

We have used them maybe a total of six or seven times and Everytime have had an issue with something! Here are the following issues I have had within them times: no dipping sauce, not evenly portions on pizza (one side cheese and the other maybe none or some), missing wings, chicken Alfredo no sauce/dried up, told no thin crust,told no Brooklyn style crust because of no boxes, also had pizza delivered cold due to someone having a blowout and it was only one driver so we got cold food instead, then after again and ask for thin and got pan crust instead after saying they had it, have to make several attempts to call to place an order due to being put on hold EVERY TIME I call and approximately five minutes or more and then I even speak to the assistant manager before today about a problem after I waited a time or two to call about the issues because I know stuff does happen and mistakes as well and he told me he could give me the general managers number and I didn't take it right then because I felt like he would handle the problem. So I call tonight and speak to him AGAIN about everything and he had an excuse for everything and I didn't get the manager of the store or whoever is above him but instead got a " oh u can take pictures and bring it up here if ud like" well yes I could but I should not have to do this at all if it was made right. The only reason we have been going back is because they are close and do delivery and due to transportation issues we use them and also because I like to hope they would get it right. The assistant manager is friendly but should have gave the person above him the number to me when I asked. Tomorrow I will be calling again and trying to get the GM number because something needs to be done with this storm or close it down !!!! Service should not go like this!!! Maybe if everyone called and spoke to the general manager it may get it going right. I seriously doubt they even look on here and if they did and seen all these one stars and did nothing about it they need to just shut it down. If u make someone's food the way u would want it or like it then u need to get out that field!!! Hope everyone has a better experience then my...

Horrible customer service they refuse to provide my refund, after telling them my pizza was burnt and i threw it away because this employee tried lying to me stating he was the manager when he wasn’t saying I instructed you to keep the old pizza. But I threw because it was not eatable they were being really rude when I tried calling back about the time frame of my remake pizza and I hung up because gentle was being rude and being loud on the phone. I asked for a refund he said no after someone with the remake pizza came to my house. Obviously I don’t want a remake I want my money back. They disconnected all the phones until they close. So they don’t pick my call I told them the call them I will be recording for evidence they HUNG UP in my face. This happened 04/22 around 8-10p and through out the whole o deal they disconnected the phone. I don’t want the pizza anymore I wanted a refund. You gave me burn pizza??? Then started getting loud obnoxious and rude because I asked for time frame? How can I help you? I haven’t order from these people for years because I don’t live around that area until I moved back mind you I’ve been been from this place since I was young. I’ve had that bad customer service EVER when the other working there. These new people no CUSTOMER SERVICE at all!! The lady I think her name Megan told me to “SHUT UP” after I told her the call...

Delivery person REFUSED to follow instructions. She could read the fact that I have a dog on premises, but not the number to call sitting right there in the instructions. If you can NOT follow instructions, you don't deserve the 7 dollar tip I paid. I am disabled. I need time to get the dog up and make my way outside. I've never had a delivery driver make me come out to their car to get my order. That was NOT ok. Who is not to say that the driver didn't have nefarious plans. ppl get kidnapped, shot, raped, and horrid things when going up to an unknown vehicle. But the manager that had me on hold for 30 minutes told me this was normal procedure (it's not, i order multiple times a month) and that their drivers can only call the number on the app, which, oddly enough, the instructions are on the what? the APP. So she could have called the correct number, but didn't. she called the secondary, which is my sister while she was at work. Not ok. So then the manager refused to take the tip of the purchase. I will be calling the bank in the morning to fix...