Trout River Grille — Restaurant in Jacksonville

Came here with a family of 8, 2 separate orders spent $100+ on food to be told we can’t customize our food because the chef will get mad. Ordered a cheese burger and didn’t receive any cheese, asked for them to just throw a piece of cheese on it and the chef wouldn’t. I had to get a refund and re order to add cheese. I would have paid for the damn cheese if they would have just put it on the burger. The chef is arrogant and unprofessional. I could tell he was making the staffs job hard because they were hesitant to go to him about something as simple as cheese. He definitely should not be working in a family environment like the...

$12 soda if you want a refill. Then $10 for a small mac and cheese barely any cheese on it. Kids menu does not have chicken fingers. You got to pay $16 for two chicken fingers. All food comes with attitude from the crew at the register. We asked them one question and got a rude answer. They do not want to be there one could easily tell. The restaurant quit selling $4.99 kids souvenir cups with soda. Please avoid this place if you can. Find another place. Our lunch cost us $49 for fries a drink and mac and ceese,...

2 drinks, 2 burgers with fries, 1 bbq sandwich with fries, and 2 chicken strips with fries for only $85 and a 34 minute wait after ordering at the overly klunky kiosk interface that had no line. Food so salty as to be nearly inedible. The fries were inedible. No refills on $6 drinks. Service person at the counter was nice but distant. Place was clean and cool, but definitely not worth it at half the price even with realizing that you're inside a theme park confined place where the food will be overpriced and...