Italian House — Restaurant in Janesville

I’m giving this 3 stars because we have usually had a decent experience. Today, one of the handful of times we didn’t, is alarming to me.

I called to order a carry out order. It was very specific. The young girl I could tell had zero idea what she was doing just from the phone interaction. She kept asking “Anything else?” after every single items, even after I told her I had multiple more. She never asked for a name or number. I had to ask how long and how much? She said 15 minutes hesitantly and she didn’t know the price, I’d find out at the window.

I get to the window a little early and the young girl had no idea who I was, what order we had, etc. I rattled it off and eventually she found our order. She read it to me and at the end I made sure the sandwiches had exactly the right things taken off of them. She was hesitant but agreed with me. We paid and pulled forward. It took 30 minutes, not 15.

When the two girls came out with our food, I prayed it was correct. But we get to the other side of town and nope! We asked for two full veggie gondolas, no pickles on one. Lo and behold, there were pickles even though I was read the order back with No Pickles! And the other full veggie gondola was supposed to have no tomatoes, no onion and no pickles. And this one still had tomatoes. I do have pictures of the sandwiches, here is one. We placed our order at 11:20 this morning for reference to go back and check our ticket. It’s supposed to be a 3 pastas, a loaf and a half of garlic bread, and three sandwiches.

Please either train or hire more competent people. This isn’t the first time this has happened and we don’t have time to backtrack as our time was limited seeing family from out of town today.

It was useless even talking to these girls there, they had zero clue what to do.

Also, the is no reason why a veggie sandwich should cost more than one with meat. $7 rise in price is a...

Italian House is a hidden gem when it comes to Italian cuisine, and their legendary sweet bread is just the beginning of a culinary adventure. But it's their garlic cheese bread that steals the spotlight - somehow managing to combine the perfect balance of garlic, cheese, and bread into a mouthwatering masterpiece.

When it comes to feeding a hungry household of 4 adults, their 1/2 gallon spaghetti and 4pack meatballs combo is unbeatable. With generous portions of spaghetti, massive cupcake-sized meatballs that are perfectly seasoned and cooked, and a side of that tasty garlic cheese bread, it's a feast fit for royalty. And the best part? Even after indulging until you're plump, there are still leftovers to enjoy later.

And the price? A steal at less than $50 for a meal that tastes better than any Italian restaurant you've ever tried. Plus, with their takeout and drive-thru options, you can enjoy their delicious offerings from the comfort of your own home. Who needs sit-down dinners in restaurants when you have Italian House bringing the flavors of Italy right to your doorstep?

Order ahead on the phone or online m, skip the drive-thru line by parking right. Y the door and pop inside for a super speedy Check out process.

♿️: Take-Out Lobby is not wheelchair friendly with a small difficult to navigate entrance and high countertop to retrieve...

Another amazing visit....This place rocks!!! Last night we decided to go out to dinner and dine-in for the 1st time since Covid started. 1st indoor restaurant visit in a year. That just sounds crazy writing this and re-reading it!!!! We knew when the time was right we wanted Italian House. We both were totally impressed by the steps this owner has taken to keep both his customers and staff feeling safe. All unnecessary items have been removed from the tables, staff was constantly walking around disinfecting menus, tables, even wiping down the booths seats. All the staff had masks on and so on. Which helped make my wife and our family feel safe and appreciated. This place always impresses me! The staff is always friendly, the waitresses are helpful, attentative, the cooks are always pumping out impressive food. The place and staff are just dialed in... always! Food is always hot... Bread is always fresh... Everytime we try something different from the menu we end up in love. Last night we had a seafood Alfredo with crab and shrimp....oh my word was it wonderful! My hat is off to the owner and the entire staff for another amazing experience. Compliments...