Ding Dong Deli Oak Ridge — Restaurant in Jefferson Township

You know that saying " I'm not mad at you..I"m just disappointed" That is the best way to describe how I feel about this place. Let me preface this by saying the first experience I had here less then 4 days before todays stop was excellent. I mean I know it's just a deli but it's open 24 hours and they boast about how excellent their sandwiches are, and I hope so for almost $8.00 a sandwich. It was very busy and multiple people were ordering sandwiches and all of the counter people were weighing out the cold cuts for the sandwiches and they were all making them uniform. It is very hard to find a decent sandwich up here and it was so good that my fiance and I decided it would be our new go to for sandwiches, abandoning our original much closer spot in Franklin. Everyone was pleasant, everything was organized and no one was left unattended. Overall a very enjoyable experience. Unfortunately today I had one of the most terrible experiences I have ever had attempting to order food. My fiance and I ordered two of the same specialty sandwiches that we had ordered the first day we went there, with very small alterations, that being no lettuce and vinegar instead of mayo on one of them. First off, it took the counter girl, I believe her name was Samantha, 25 minutes to make these two sandwiches. They were not hot sandwiches, just a salami sandwich with fresh mozzarella and red roasted peppers. I do not know what she was doing for 25 minutes but when we got the sandwiches we immediately opened them up to see three slices of salami, where a few days prior there was at least 6 ounces.. so I really truly do not know why this took her 25 minutes.. but regardless we told her that the other day the sandwiches were very different and that the meat had been weighed out. The other counter lady stepped in apologizing up and down and immediately started remaking our sandwiches. The original girl failed to tell this other woman about the no lettuce and no mayo and virtually stood around useless while the other guy that was there "working" kept ignoring customers and aimlessly walking outside quite obviously trying to avoid work. The only one who was actually working was the woman who I overheard had actually been at work at her other job prior to this one since 4 am. Needless to say when she handed me the sandwiches I thanked her, she apologized again and I walked out to the car, faithful that they were correct. I was wrong. I went inside again, told her, and she went on again to apologizing up and down and went on to make the THIRD attempt at my very simple sandwich. I literally spent an HOUR in this DELI and did not get as much as an I'm sorry from the original girl, nor did she make any attempt to learn the correct way to make their sandwiches.. The employees there today as opposed to our first visit were either entirely untrained and not cut out for working face to face with people or were totally slacking off. I understand that it is just a deli, but I am a faithful believer in any job that you do, no matter what it is, you should do your absolute best at. so $24, probably 1-2 pounds of wasted salami and fresh mozzarella and an HOUR later I was able to leave this establishment. I wasn't even hungry anymore at this point and I still haven't even finished the sandwich. Needless to say, I don't know where the owners are or who hired these people but the only one there who is remotely equipped to do her job was the woman who stepped in and took over and tried to remedy the situation. The entire time I was there customers were totally ignored, piling up around the store and a few walked in, waited , and ended up just walking out because no one even acknowledged them even though the other two employees there were completely capable of helping them. If I were the owner I would definitely want to know that something like this went on, especially on such a busy traffic day as Black Friday. As quickly as we were ready to become regulars there, they lost our...

Whilst this place is decent for breakfast, a majority of problems consistent to swarm this buisness, one ranging from the staff themselves (sometimes rude, to the overly priced food which at times is sloppy, for an egg and cheese 4 dollars? It makes no sense. Sometimes who is ringing smply doesn't looks at what they are putting in which ovetcharges you for the simplest things. Then, there's the recent charging of subsitute of different bread. I understand it, but it doesn't help do much except annoy the customer, especially when it is 2 extra for a croissant instead of the normal one.

More than often when you call ahead of time for orders, the order is not written down, despite them having a chart on the wall to, and when you get there, even if ordering frm you car outside, they do not ever have the order prepared nor do they recall anyone calling to place one. For a buisness still running, I'm unsure how many of these things keep it. Many of these problems is distasteful, and in my opinion ridiculious as they can all be helped, and easily resolved.

Overall, the service is poor, the food is better compared to fast food, but they really need to resolve several issues...

I have been going to ding dong Deli 4 years now I visit this place when I come up this way to visit family never had a problem there until last night I walked in ordered for sandwiches and comments were made by the workers because I didn't call my order in this is no way to treat customers it doesn't matter if you call in or not if you place an order that's it also the older gentleman who work there was scratching his face before he made sandwiches really gross didn't see gloves on his hands the younger gentleman that work there at first was a little aggravated but then became nice to me and I appreciated that I left him a tip I love ding dong Deli and I will continue to go there when I visit I just hope the customer service is better thank you for letting me air...