I’ve decided to finally speak out about the Great Valentine’s Day Debacle of 2025. I took my girlfriend here having traveled half an hour to come. I thought it would be a perfect Valentine’s Day evening. Well, it fell short, very short of perfect. We arrived promptly for our 7:30 reservation to be immediately notified by another diner, that we would be waiting a long time for a table. And we did. Almost an hour. We were finally seated in the banquet hall which was quite cold. As soon as we sat down, the couple beside leaned over and told us they had been seated for over an hour and still had not received their food. Then the gentleman pointed to an older couple and said “See that table over there, they’ve been here since 6 o’clock”…I reeled as I realized that we were in it for the long haul. After a while, the waitress finally attended our table, she seemed scattered and obviously stressed. I kind of felt bad for her as she apologized that she was one of two waitresses and there was only one cook who was also doing dishes. We made sure to order everything at once because we were certain our next visit from her would be possibly the next day. There was an older gentleman pouring water and sweating bullets. He wore a tshirt and seemed out of place. He seemed surprised by the fact that nobody was getting their food…we finally called the waitress back and asked for bread and water like we were orphan children in 18th century London. Around 9 o clock, the couple from 6 o’clock finally surrendered as they still had not received their food. People got up to hug them and congratulate their incredible endurance and their still cheerful attitude. I looked over at a younger couple and they looked like they wanted to burn the place down. Finally, I decided it was time for us to surrender as well as the couple beside us was giving up. I called the gentleman pouring water over and told him to cancel our orders…he apologized profusely as he told us that he didn’t even work there! He was their next door neighbor! I then wondered if we should also get up and start serving food to our comrades. But, we decided to leave around 9:15, starving. I realized that we had driven an hour round trip for prison food…I proceeded to call fox’s pizza and order a heart shape pizza for my wonderful girlfriend who took everything so well. I felt so bad and defeated but thankfully, in the car we cried tears…of laughter! We thought it was hilarious that the next door neighbor was serving, and we couldn’t help but sympathize for the incredible disaster at Green Gables. Thank you for the good laughs. We will not be coming back next year but I certainly hope it...
Read moreWhat a dumpster fire to say the least...I had a reservation for myself and my husband for 7pm on Valentine's Day. We have never been to Green Gables but heard of the great reputation and wanted to treat ourselves to fine dining to celebrate. We arrived 10 minutes early to the waiting area full of other couples. This was the first red flag. While we were waiting, a couple who admitted to having arrived 40 minutes early to their 730 reservation got seated ahead of all the other 7pm reservations, only because they signed in first. The hostess encouraged the growing crowd in the entryway prompt seating and that the dining room would be emptying out within the next few minutes. Of all the tables who would "be done soon", very few had been served food. Some were seated but we watched as they never got greeted by a server for drinks or even menus. We did overhear a customer who was vegetarian and there was no vegetarian option for her at all. The servers offered the disappointed customer to choose from dinner sides as the main course because they could provide nothing else. The servers and hostess seemed quite scattered and blind to the impending failure they were creating for couples who were counting on them to deliver a romantic dinner. There was another gentleman who was working there but didn't identify his role to the crowd. He would occasionally come to the hostess stand but when asked if a customer could check in, he laughed to their face and said he had no idea how to help them. We saw others in the dining room complaining to this gentleman but he seemed to be unable to solve any problems that were arising or even know how to respond socially to the stressful situation. We waited patiently on a table and observed these shenanigans for 40 minutes before we decided to call it quits and go elsewhere. Thankfully the Grey Goose saved our day. I am so grateful they squeezed us in without reservations and made our day special for us. I highly recommend them to anyone who reads this or ends up disappointed like we did from...
Read moreTerrible, just awful experience. Reserved for dinner and music on Valentine's Day for my husband, a good friend and me. We arrived early for a 7:00 reservation. It was clear from the start that the kitchen and staff were in disarray. We waited for 1/2 hour before our server appeared and another 1/2 hour until she took our order. We listened to the music and watched couples complain to one another across tables, several couples left money and walked out. At 9:25, having not received our main courses, we informed the co-owner that we were leaving. She said dinner was on the way and it was brought to the table at 9:30. My dish was cold, our friend ordered duck which had a sharp 'off' smell. He didn't eat it. We quickly paid the check and left. Our waitress was so embarrassed, and said she had received so many complaints, she was almost in tears.
It appears the owners are attempting to create an atmosphere of fine dining, but cloth tablecloths and haughty ownership do not make for a fine dining experience. Kitchen management needs to be upgraded. The venue has charm but maintenance has been neglected. The restrooms are vile.
Green Gables has started a live music program and the musicians deserve support. If you go, go for the music, bring your own corkscrew (apparently the staff at this BYOB establishment share a single corkscrew) enjoy the fireplace, your own wine and the music. Avoid the food and the...
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