Tim Hortons — Restaurant in Jersey Village

Tim Hortons, originally from Canada, is the shining star with a big reputation for serving the best coffee along with breakfast, lunch & dinner (available only in Canada, as of now), baked goods and merchandise.

This particular location in Houston was recently opened and I’ve been fairly regular at this place. It’s competing with the likes of Starbucks and Dunkin’s around town. I’ve had their regular hot coffee, mocha and the renowned french vanilla. For breakfast, I’ve tried the sausage, egg & cheese along with hash browns. These are all strictly drive thru orders since I’ve not had the chance to visit in store. Coffee, donuts and breakfast, they got you covered.

Comparing Tim’s to Starbucks, Tim’s obviously is cheaper, but that doesn’t necessarily translate to being better. The coffee is good but the food is a bit disappointing. The french vanilla was fantastic, but the croissant was surprisingly salty to taste and the hash-browns are these one big piece; if you compare this to Dunkin’s hash-browns, it is subpar and lacks that yum factor that the Dunkin present. Tim’s, at least this store, has a long way to de-throne the other coffee brands around as the best in class. I haven’t tried the donuts and other baked goods so no comments there.

Tim Hortons has opened their doors in Texas, and in particular, Houston. Their coffee is good but the food is a little lackluster. This is still fairly a new store so changes and updates might be scheduled down the road to improve the...

My partner and I placed a mobile order this morning and went through the drive-thru. After giving the order name, the employee on the intercom seemed unsure it even existed. With no cars behind us, we were told to pull up front. When our order was brought out, both of our sandwiches were missing — instead, we received egg bites.

Both drinks also had espresso dripping down the sides and grounds floating in the bottom. We wiped them off and I went inside to have the food corrected. Several employees looked at me at the counter but continued working, ignoring that I was waiting. When a younger male employee finally came over, I explained that we received egg bites instead of the sandwiches we ordered. He immediately said he took our order and looked at me like I was in the wrong implying there couldn’t have been a mistake even though I explained it was a mobile order and showed him the proof.

He took the egg bites back, looked at me like I was in the wrong yet again, and walked away to have the order remade. When I checked the replacements, both sandwiches were sloppily thrown together, half cold, and the boxes were left open inside the bag. At that point, I just took them and left.

We’ve been to other Tim Hortons locations and have never had an experience like this. To the staff—if you’re going to work in customer service, fix your attitude. To management and corporate—this location needs serious retraining on customer service, professionalism, and food prep. We won’t...

I'm not sure if this Tim Hortons was just recently opened and maybe the staff wasn't properly trained but this was pretty bad. Being from up north where Tim Hortons is life.I took the drive to Houston and made a detour just to get coffee and vanilla cream donuts. When I ordered my double double the guy kind of looked at me. Weird and then when I asked if there were any more vanilla cream donuts he said he would have to check and get back to us. Huh? Who do you have to check with?? Do you have more in the back? Are you hiding any under the counter??? Do you need to call your manager???

And to be brutally honest that's kind of disappointing that there were no vanilla cream donuts left at noon on a Sunday.

Overall, the entire experience was just kind of wonky. There were between 7 and 10 people working and nobody could understand what was going on from the drive-thru to the counter. Double drinks were being made and just sat on the counter. There was a bunch of iced coffees that we watched the ice melt in that nobody took. And then the staff just kind of came out to the dining area and sat down.

I think it would be safe to say that maybe the manager should try wrangling in some of this. Or maybe somebody from Canada should actually come down and train these...