Jimmy John's — Restaurant in Johnston

We had a few issues, two of which were this store's fault (especially the manager Bodhi).

Uber Eats lists salami and Vito as separate. Maybe for those who know JJ terminology, it's obvious these are the same thing. But since it was separate I assumed it was different. We deselected everything but the bread and salami on the app (my nephew is a picky eater), and received bread with nothing in it.

I called this store trying to figure out why this happened, and the first employee I talked to was pretty reasonable about the whole thing. But then he transferred me to the manager, who just kept saying, "You need to call corporate." So I replied, "Ok, so you're not willing to fix the problem?" And he went off on me and said, "No, because you caused the problem!" He then proceeded to talk over me, tell me it was my fault and he wouldn't do anything for me. And repeating, "Vito is salami!"

This is not someone who should work in service, much less management. His people skills are non-existent, he isn't willing to listen, and at one point said, "Like...you're arguing with a service worker. Like wut??"

It's rare you meet someone with a total lack of professionalism while also conveying a sense of entitlement to be immune from constructive criticism.

The third problem we noticed after I got off the phone. One of the Pepe's in our order had no cheese on it (not what we selected nor what the receipt indicated) and had literally one piece of ham on it.

I've generally had good experiences with Jimmy John's, but if this is the kind of manager they're going to place in their stores then I don't think I can give this company our business.

And whoever promoted him to such a role should reflect on this decision, because it wasn't a good one.

Again, the main problem I called about was really caused by Uber Eats (screenshot attached for proof), but the way the manager handled it turned it into a much...

Came in on my break to grab food. Ate my food asked to fill up my bottle. The guy at the counter said yes. Normally they just let me get whatever from the fountain drink think and don’t charge. Which I don’t mind paying. I fill up my bottle with mellow yellow and I tell then thank you have a good day. He stops me with the worst attitude and says, “Is that water?” I said no I don’t mind paying. Again with such a sour attitude he says, “You asked me if you could fill up you’re water bottle. No get soda.” I apologized again and proceeded to pay for the drink and informed normally when I come in they just let me get it for free and again I didn’t mind paying. He charged me nearly three dollars for the drink and I know that’s way over charging. I get it if you’re tired, I work 12 hour shifts all day and get a 30 minute break, but there’s no need to be so...

Trust the negative reviews! I placed an online order that was "ready" for me at pickup. After arriving at my brother's house fifteen minutes later, I discovered they had only made five of six sandwiches. My fault for not double checking their work. They would not deliver to correct their mistake - their solution was to have me drive back and pick up a sandwich (adding 30 minutes of my time). I asked them to refund the sandwich that was never made ... any guesses on whether they did that? If it's too hard to fill an order, probably too much to expect that they would refund my money. The food is just not worth the hassle.

I also noticed that "the owner" often responds to reviews with a quick apology and a request to leave feedback at another link. I'm sure every disgruntled customer is excited to spend more time dealing...