Dairy Queen Brazier — Restaurant in Joliet

Third customers in line, myself, my 3 kids, and my mom. I'm visiting from Tennessee, but have been coming here since I was a kid since I only moved almost 4 years ago. We order, and wait, and wait, then a third girl appears from the back and tells us to wait at the other window. My mom and I get our orders, and wait another 10-15:minutes to get my kid's orders. The man who ordered AFTER us, gets his blizzard. We're still waiting. We're getting a little impatient when finally we get the other orders, 2 of my kids had blizzards, which they don't turn upside down. We go back to my mom's which is less than 5 minutes away. Get out of the car, and uncover our ice cream, my oldest's blizzard is dripping everywhere, mine pretty much explodes into a dripping mess, and my middle son's blizzard is basically a drink. We go back to complain, no adult in sight, just 3 kids, give me a phone number for corporate, no name, just a number. I asked for a manager's name and number. I have pics of this disgusting mess of ice cream! $24 worth of ice cream that basically went on the ground, our laps, hands, and a table!!! I do believe our orders were sitting there for quite some time and were forgotten as they got busy and did not have enough staff to handle it all, and instead of completing each order before taking the next, they made a...

The employees here are wonderful. Just came here and bought my usual blizzard. The employees are always wonderful, hence the Star that they've earned. Why no more stars are earned is because it is obvious that they are understaffed and that's what causes long wait times. And the employees are visibly stressed. As a business owner myself, it is very unreasonable that the business owners don't hire more staff. Those poor kids are overworked. Business owner: do better. Yes it cost more money to hire staff, but it worth it and pays...

This dairy queen is the best in the joliet area I've been going to the one on w.jefferson for awhile since I had a bad experience with this one on Washington St but didn't want to drive to the Westside and decided to give the e.side one another chance and this blizzard is the best I've had in a while they didn't short me on reeses and cheesecake like most do and it was actually filled correctly. They've won me back over as a customer it must of just been the lady who worked there the times I was getting...