Dunkin' — Restaurant in Joliet

I have been at the Elwood location many times I just went back and I’m happy to say There is a girl by the name of Cat Who I noticed is still there (thank God) she needs to manage many Duncans to make every location like the one in Elwood. I am a vice president at a company who deals a lot with customer service. I asked her if I can hire her and she said no she’s very happy at her current job so bummer for me. In which case I wanted to compliment the individual that would be above her to make sure she is given the proper Recognition for doing her job with a smile. When I walk in, she’s always smiling very pleasant. Has learned my name from memory which I think it’s a great plus for being a customer. It should be that way all regular customers to be called by their name. This girl should be running multiple locations or become an area or general manager. She can teach a lot of your employees About how to run a business Properly. This location has many positive improvements since she has been at this location. I have come in very often and it finally feels like I’m welcome. It’s unbelievable how this location is now being run. Anyone reading this please go to this location and see how a Duncan should be run. I guarantee top service I’ve seen and experienced it multiple times. I’m not even one to usually leave Reviews on a business But the difference in this place versus a lot of of places that I’ve come across in my life is a huge difference. I feel like they should set out some candles and table cloths and little napkins like a more upscale restaurant. I’ve now noticed too, it’s being decorated for Halloween, which is so cute because my birthday is on Halloween so I feel like the manager is celebrating my birthday. Great job at this location and a great job to the manager Cat you are number one Don’t ever let anyone tell you different. The changes that I’ve seen are like night and day! Please promote this girl to the top. She definitely deserves it. By the way, I live in Woodridge, Illinois, and I have actually taken the time to go to that location upon occasion when I didn’t have to work just because of the difference that...

To the management: Maybe you should consider hiring someone that cares enough about their job. Someone who's mature enough, attentive, curious, and disciplined. Don't forget to totally ban the use of cellphones. 2 younger gals working. I stood there for about a minute, clearly visible to the employee. But she's too busy on the phone to take my order. Finally ordered coffee. She goes back on the phone, while the other girl is just sitting by drive through window on her phone. 2 minutes go by where both are on the phone and no one's doing anything about my order. Finally gal that took my order tells the other one why she didn't get my coffee done. Other one says something back to her while not moving an inch. Another 30 sec goes by before someone gets off the phone to finally make my coffee. Honestly like, find someone that cares. It's enough that there isn't any other coffee available at this truck stop, that's not...

Terrible service four people went through the drive-thru before I was even looked at still not even looked at until I'm writing this review can hear them talking about and the one guy says to the other in-house register and he just shook at his head no would rather drive out of my way to layaway location before ever coming back here PS drive-thru not even that busy try again one year later going through the drive-thru I pull around once again I'm being ignored I go inside place my order the girl goes on her phone between taking my order and making my drink and then as I'm walking out she says I did not pay and then I reply how did my ticket print out my order that sticks on the cup if I did not pay at that point the receipt print out in front of both of us like she forgot to press a button...