Subway — Restaurant in Kansas City

I was skeptical at first because, let’s face it, it’s not a squeaky clean neighborhood, but I NEEDED a BLT. I was expecting the staff to be subpar, but they were young and happy like they enjoyed doing their job! I take this first impression thing seriously if I’m going to eat out, because if they don’t have the work ethic to take care of themselves or the restaurant, just imagine what the food is like behind the scenes, right?

NOT THE CASE!

Everything was neat and clean. They were very friendly and inviting. My only complaint would be the gas station zombies ruining my vibe. There were like 12 of them hanging around outside like zombies do. Super trashy folks outside, but a really nice experience inside!

I was sure to leave them a tip, and will definitely be going...

Made an online app order, food was never delivered even though it said delivered on the app, I called the store and the lady working there said noone ever came to get the food to be delivered, I asked if she could just refund me the money for my order, she said she was busy since she was the only one working, I called back later, another lady said it was cancelled or refunded, it wasnt. I would still be waiting for my subs if I didnt call. I love subway so this is unfortunate. I hope whoever got my sandwiches enjoyed them...

I ordered via the online app to this location and found a really long hair in my food. It clearly matched the hair of the representative there named Lily. When I came back to get a refund Lily denied that it was her hair but admitted she made the sandwich. Additionally neither her nor the manager were willing to help us. For the record, I am bald and I do not have a colllection of long straight hair to randomly put in my food. Whatever happened to customer service, all I wanted...