Taco Bell — Restaurant in Kansas City

I will drive to Raytown from this day on for a Taco Bell. Nevvvvver Again. I had van brunt whose price are slightly higher. Or this location which is some change cheaper. Order #413 ct crispy chicken which wasn't crispy felt more like flat burito TBH.. he ate his. Mines on the other hand SMDH burrito Supreme is all I eat or taco Supreme never steer away. I took a bite , hmmmm lil cheesy to me... opened it up issa mess all I see is cheese NO SOUR CREAM... I called the locae, young fml first didn't believe me so I had receipt in hand. When I explained my issue, she asked what did I have, its suppose to be cheesy it melts! Hmm which made no sense to me. I've ate the same items for over 20 yrs. For her to tell me that how they come you tell me which is a burito Supreme? My burito didn't come home like pic 2.One bite,, and opened it to see what the deal was..I advised to her I had taken one bite off of it, and I will be returning it in the am, and I'm a Google reviewer you will be reviewing! She said ok just bring your receipt! Her response to me proved to me that she just works there for a #check#poor comprehension#justdontcare

Update* 6/19? I showed her pic above she immediately said,, they make those pictures to draw ppl, its exaggerated... um no maam no maam..Tuesday returned item to same locae, Caucasian fml with tattoos on arm heavy set, I believe glasses , was rude, said I didn't make your order...DUH.. RUN ME MY MONEY..that excess mouth wasn't warranted.. she refused her name took 6 min to get my refund. She took ticket walked thru back area came back looked at me, said something to A WORKER.. I asked can I have mt refund please. Oh you didn't want another...

I normally get good service when going to this location 1420 prospect ave 64127 but today I had an issue with my order so I took it inside and Maria the manager that also handled my order at the window was very rude. All I ask for what I ordered changed to something else which was less value which I would get money back for the difference. When I took my order in Maria says huh just throw it away looks like you already ate it away (I took two bites and the shell was hard as hell! Not fresh).. Maria took fifteen minutes to bring me my amount difference. Then she slammed my money on the counter and walked away while I was standing near a table instead of handing it to me any one could have grabbed my money! VERY RUDE!. The African American lady that was making orders was sweet although she accidentally gave me the wrong order which she apologized for, The lady says hold on I'm going to make the right order. Maria told her no! No more orders for her ( talking about me I was confused). The lady making orders said Yea I'm making her another order I gave her the wrong order. I ask Maria her name she refused to tell me I ask her for my receipt she didn't want to give it to me until I started saying I'm calling Corporate! Then she brings me my receipt and hand it to me with a different attitude. If someone's order is wrong fix it it's all apart of working fast food. Good customer service is all about working fast food. Maria if you are going to have a bad attitude Mexico is wanting...

Normally not had a problem here but today had a VERY negative experience. Ordered on the app with pick up in store and walked 15 min to the store, arrived to all doors locked. Waited for my order to be ready, had to go to both doors all for an employee to be very rude to me. Told me they were drive through only, would not talk to me closed the door on me and walked away. Said they did not do walkups (which i understand) and when I said to just cancel the order there was no more communication.

As we walked away, him and another employee stood outside to smoke at the door we had been waiting at.

If the app was updated to not have pickup in store, I wouldn't even be making this review because I would have left immediately upon seeing the door was closed. I recognize the dining room isn't always open. Theres sign on the door about inquiring within; how are you supposed to do that when the doors are locked, employees just stare at you, and then finally confront you in an aggressive and...