We were a group of six middle-aged men at the hotel and casino for a golf trip. We were seated in a round booth, which wasn't quite large enough to accommodate all six of us so the hostess pulled up a chair for the 6th person. Which we appreciated. We had a couple of rounds of drinks and ordered food. Our server was great. After about an hour in the restaurant, we were finishing our meal, when a lady came up and very aggressively told the member of our party sitting on the chair "you can't sit there, you need to move to a different table!" She didn't approach us professionally with a tone of "hey I'm sorry guys, I know you're almost done but can you do me a favor...?" A member of our party looked at her and said "are you seriously breaking up our party when you sat us here to begin with and we're nearly done?"
Incredulously, her reply was "are we going to have a problem?"
When we told her we had been here an hour her reply was "well I didn't see you and I'm the manager. You should have never been allowed to sit this way to begin with." So the gentleman in our party who was sitting on the chair got up and pushed the chair back to the table from where the hostess originally had retrieved it. The manager, whose name was Cathie, didn't like The fact that the chair banged against the table when he did it and said "Am I going to have to call security?" Honestly, he was a little aggressive, but it's not like he slammed it against the wall or through it or anything inappropriate given the way we were being treated.None of us could believe this was actually happening. It was almost as if there was a hidden camera and we were being pranked. We were essentially the exact type of party a restaurant would want. A few rounds of drinks and appetizers, a bunch of friendly customers and very generous tippers. When we left, she said in an extremely condescending and sarcastic tone " you have a NICE night." The good news is the golf course was a good layout in great shape and we collectively won over $1,000 playing blackjack. The bad news for the prairie band casino and hotel is we won't be back. And we're happy to tell our many golf friends how bad the...
Read moreWas looking forward to trying the food; had read good things. Then menu is small, but varied, reasonable prices. My son and I both ordered the steak. It was cooked as ordered but the amount of seasoning, SALT, to be specific was absolutely overpowering, almost unbearable. I took 3 bites, working into the center, hoping it was just the edges that were bad. No, not the case. It would have had decent flavor without the salt. My son, who I have never heard say something was too salty also agreed it was overpowering. I was hoping to have it replaced but our server didn't come back to check on us for about 10-15 minutes. She had 3 tables of 2 people, one which was sitting directly behind us. I ate my sides, waiting. Finally, after getting something for the booth behind us, I made eye contact, so she stopped at our table. I told her the steak was way too salty. Her response? Do you want to speak to the manager? Well no, I would prefer a new steak, but i could see that wouldn't happen. If she needs a master's permission, then SHE should have addressed it with him/her. I didn't want to turn it into a major issue. I then had to ask for refills for our long-empty drinks before she left. Never came back to fill them again until we were almost finished eating. This seems to be a service problem with our server. I will try it again, but not the steak. I'm mad at myself for tipping 20 percent. She didn't deserve it. Also, I only took three small bites from my steak, not like I ate most of it...
Read moreWe decided to dine in after we gambled like we usually do & had terrible service. The waiter brought us watered down lemonade. She did change it, took our order, but never came back. We waited over 35 mins & finally our food was done. Not sure what happened with our original waiter but she wasn't seen again. A couple next to us came in after & also waited just about the same amount of time. In the end a manager was to get us our ticket & said they were figuring something out for the long wait. The couple next to us didn't have to pay their tab but the only thing offered to us was a cheesecake. This will be the last time we...
Read more