Firesides Grill — Restaurant in Kansas

Food was decent but beware of your final price. Sat with a group, total at the table was 7, including my husband and me, we were on separate tickets. Group of 5 on one ticket and my husband and myself on one ticket. My ticket total before tip was $60, this was itemized and included tax, then my final ticket to sign was $72 with the option to write in a tip. I requested an explanation of the difference and manager said it was because we were with a group and there was an automatic gratuity added. The group of 5 that was on a ticket together at same table also was charge automatic gratuity. The explanation that manager gave as to why both tickets at one table was charged automatic gratuity was because that’s just how the state is and how it rings up. It was said if our table had a split in between our ticket wouldn’t have had the automatic gratuity. He was not willing to change the price. Upsetting and wrong in my opinion. Regardless just be careful, they might have added your tip automatically and you not know but it still has a tip...

I liked it. We came into the casino on a crisp winter evening & they didn't have a dress code, so we proceeded to go to the restaurant which also said they didn't have a dress code but you would look a little out of place if you did not try on your apparel. The food was good we just got a hamburger, plain & some French fries. No appetizers, no drinks, just that. It was under $20 (Winter 2023) hamburger was really good, what you would expect from the nicer place in a casino & not a quick service place, the server was good, not too terribly fast, but what you would expect not being fast food, & the atmosphere was dressed a little up, I think because of the holidays, but I did see a little bit of dust & cobwebs so it seemed nice but it could be nicer, if I were to staying there again, I think that I would make a trip to get...

Menu on their website doesn’t match menu provided in restaurant. Since menu was different I had to ask what vegetarian options were available as I had already picked out my meal. Our waiter was fabulous but wasn’t sure what options were available. He went to ask Victor, whom I assume is a manger. Instead of Victor informing our waiter or coming to the table to explain my options, he stood by the staff computer area displaying poor customer service and setting a bad example for the employees. He told our waiter nothing is vegetarian (wrong), depends on food I don’t eat, and I shouldn’t have come to eat here. Other than Victor being rude our dinner was nice. Food was delicious and served quickly. I would recommend but not if you have dietary...