PJ's Coffee — Restaurant in Kenner

I dig PJS, but this is the first location I've experienced where I was directly asked if I wanted to leave a tip. I always do, and I did in this encounter, but the individual who served me appeared completely unaware of how awkward a moment that can turn into. Perhaps the etiquette of the service landscape has changed, and I missed it. Also, more to be expected from a McDonald's than PJ's drive thru, I was unable to speak my entire order before the person felt the need to cut me off with questions mid-order. It would make sense (one might think) to let a person finish, and if any uncertainty remains about what order was placed, make sure what's ordered and what is heard match up. I guess my previous experiences with PJs has spoiled me to a degree because this encounter seemed to be the exception rather than the rule of what I've grown...

Guys, what's going on here? Where is the quality products and customer care that Phyllis built PJ's on? I thought maybe it was a fluke that I received a partially frozen breakfast sandwich one day. However, it's happened three times. Three. My drinks are never stirred. My milk is usually incorrect. I can't have regular milk. I can only have almond or soy- and yes, I will know the difference in about 5 minutes from one sip. I grew up on PJ's and I love the coffee. I'm very sad to see this brand take such a dive in the last decade. It's not just this one shop- it's almost all of them. There's a shop in New Orleans East that is doing amazing work with quality and customer service. I suggest the other locations reach out and see what that shop is doing to make customers drive to the middle of no where just for...

I love to treat myself to a good coffee every now and then, but it seems the more I “treat” myself the more I regret it at this location. Today I went through the drive thru and requested a Medium Iced Mocha Latte with oat milk… when I pulled up to the window the girl didn’t have any hospitality and only said my total.. when I gave her the money she then hands me a HOT coffee. I explain to her I requested an iced coffee. She walks away for about 2 mins then comes back and hands me a drink. When I take a sip I can INSTANTLY tell that this is the hot coffee that they just poured over ice. I’m extremely disappointed and will start taking my business elsewhere. I’ll let you know this isn’t my first encounter either , this was just the last straw . Be...