Good food, bad customer service. A server dumped someone else's ice cold Pepsi on my 16 month old son and he was soaked from shoulders down. We had been out house shopping all day in the area and this essentially ruined our evening with a soaked, cold, sticky, exhausted kiddo.

The servers were truly apologetic, and I asked if they could do something with the bill as a "we're sorry" for how this all turned out. The server said they'd ask management... never heard anything back on that. Once our pizza came, they gave us the bill. No discount, appetizer, or a gift card... or even a verbal apology from management.

Seriously? You just drenched my child in cold, sticky pop and you can't give a discount or a gift card? Again, this was truly an accident and it can happen to anyone, but it still legitimately ruined our evening. Like, seriously, two other guests from other tables jumped up to help because it was that bad. Anyway, it seems that the management doesn't own their actions and mistakes. "We soak your tired, hungry 16 month old kid in pop? Meh. Tough luck for you. Please pay your bill."

UPDATED EDIT: See their reply below. Again, kind of insulting that their course of action means you have to write a negative review publicly to be taken care of in an accommodating way (if, of course, you first delete the previous review). Proof positive that they deal with what hurts them, not with what hurts their patrons. Further, the Pepsi stained my son's clothes because we couldn't wash them in time; we were in town for only a few days, staying at an Airbnb to look for new housing. By the time we made our way back to the Airbnb near Williamstown, the stain had set.

Again, no fault to the servers - they were kind and apologetic and I truly know this was an accident and unintentional. This stuff happens to us all. I'm not at all frustrated that it occurred, but rather with how it was handled. That said though, if management only acts when other people see/know about poor service from a public review, that is the very definition of poor service. Asking me to delete the review is icing on the proverbial cake.

We'll pass on the "free pizza + delete your review" offer.