Baskin-Robbins — Restaurant in Kilgore

Ordered a cake online well in advance for my son’s birthday. Went in on my designated day and time to pick it up. The gentleman working both the window and the register seemed to be having a rough time keeping up with the traffic. When I told the poor overwhelmed guy I was there to pick up a cake using my name, he brought me back someone else’s cake. He quickly rushed back to look for the real cake before giving up and going back to working on the window orders. After about another five minutes or so he came to tell me that my cake could not be located before sending his manager out. The manager proceeded to go out of her way to do everything in her power to make up for the mishap of the missing cake. She drove to Tyler, picked up a different cake, threw in a few other things that absolutely made my son’s birthday extra special, and even delivered everything all the way to our house in Henderson. I was very appreciative of her doing everything she did while also slightly disappointed about waiting almost half an hour for a cake that had disappeared. Son loves his cake and wanted to say thank you to the young lady who...

First time time visiting this establishment they only had 5 flavors of ice cream. (Seriously) The employee told us that the manager didnt send in a truck order so therefore they ran out of product, on top of that the guy seemed stoned, slow moving, slow speech, definitely didnt seem to care to be there. This was about 4 months ago. Second visit, about the same as the 1st, out of everything and rude service. Third and final visit, this last Friday my husband and i pull up to the drive thru speaker we are greeted with Baskin Robins, please hold... Then as are looking at th menu a man says what number did you want, I replid Im sorry we are still looking... i said WHAT NUMBER DID YOU WANT, 2 number twos, very, very rude, I calmy said no thank you we've changed our minds, have a good evening and left. I will never visit this locatin again, ALWAYS OUT OF PRODUCT AND VERY RUDE EMPLOYEES. If I could rate this a...

Came through the drive thru at 10 p.m. tonight and the woman that took my order has no people skills whatsoever. This was my first time stopping at this particular Baskin Robbins and as I'm trying to read the menu board I'm being rushed. I ordered an ice cream cookie sandwich. I got to the window and she (shift leader) has an attitude. I paid and was told to pull up to the sign and they would bring my order out. About a minute later a boy came out the back door with my order. Why not the window?!? The cookie was very warm and in pieces and what happens when you put ice cream on a warm cookie? It MELTS!! Now, I'm holding a melted ice cream sandwich in one hand and the steering wheel with the other hand driving almost 10 miles back home.

I WILL NOT BE BACK!! To much competition in Kilgore to have this kind...