Rita's Kitchen & Bar — Restaurant in Lacon

Went for dinner here at 5 New Year’s Eve. Had a reservation for 8 they only had three tables with people at them in didn’t room. Waitress took our order. Took 7 minutes to get us our waters. Another 6 minutes to get us drinks we had ordered. No bread or corn fritters were brought out until side salads were brought out which took about another ten minutes from when we got our drinks. Waitress never once check for re fills at our table. Food was brought out about 30-40 minutes after ordering food was cold and orders were not correct. One person did not get the correct meal, the other person didn’t receive chicken until the end of the meal. Waitress never once apologized or checked in to see how we were doing.

We had to grab other waitresses to get our beverages refilled. Took our original waitress 30 minutes to get us our bill after she brought us to go boxes. We had to ask another waitress to see if our bills were were ready. We were at the restraint for a total of 2 hours and they were not even busy. Saw another waitress taking over our waitresses tables not good business at all. Will...

My husband and I had dinner here in late October. We really wanted to like this new restaurant in town, but were sorely disappointed. I had the pork steak which was pretty good, my husband had the tortellini, which he said was "okay", nothing to rave about. The cottage cheese with peaches I had as a side dish tasted generic: mediocre cottage cheese, canned peaches. I'd asked for steak sauce at one point and was handed a bottle that had sauce stains on the cap and label and the label was partially torn from the bottle...looked like it had been barely wiped off, if at all. The owner came by and asked how we were doing but walked away quickly without waiting for an answer. Suggestions: if you can't afford the best quality food, don't offer it. Have the best you can afford and have it be excellent. Listen to your customers...you want them to come back again. We were looking forward to having a nice local restaurant to take our kids to when they came to visit, but this one will not be on our list unless...

Service was terrible, never came back to refill glasses, had to ask for more water, tea and soda and soda refills came back wrong each time, pasta came out cold, one order of pasta we didn’t receive even after telling our waitress, chicken was over cooked and cold, corn fritters were burnt, corn with one meal came out cold, one person in our party didn’t receive his chicken until we were about to leave! Waitress never came back to check on us, we waited over a half hour for our checks, finally went and asked the bus girl to get the waitress! We were at Rita’s for two hours came at 5 and left after 7, Rita’s wasn’t that busy maybe 15 people in the restaurant eating, service was very Slow!! This was our third time in and second time with bad service! No one from our Party of 8...