Wow that was bad! Avoid.
We have lived in the area for a little over a year and never tried this restaurant, so we decided to stop on our way back home from Salt Creek Beach to check it out.
It started out good with a nice ambience and view. The host was very kind and got us a table outside immediately. That's when things started to go downhill...
The waitress asked if we wanted chips with salsa and guacamole and we said yes. But it was so spicy that only 1 of our party of 5 could really tolerate it. My wife and daughter who both love avocado and guacamole couldn't eat it. When we told her about how spicy it was she just said that they have two types and did not offer to replace it or take it off the bill. Keep in mind we were never told that the guacamole would be spicy and were never offered an alternative.
To make matters much worse, we found what looked like a DEAD BUG within the tortilla chips. When we showed it to our waitress she wasn't remorseful for apologetic at all and simply said she doesn't think it is a bug. She went to ask in the kitchen and came back telling us it was ground beef. I've eaten at a hundred different Mexican restaurants and never had ground beef included in an order of tortilla chips and salsa. And it was only in one chip. My wife and daughter are vegetarian to complicate matters further. When they order tortilla chips they aren't expecting to have ground beef or bugs. Yet again, no offer to replace the chips or take them off the bill and no apology.
Then my wife took my daughter to the restroom to wash hands and on the way back they were confronted by multiple staff in an awkward and uncomfortable manner. Despite the fact that my seven-year-old daughter was wearing a one-piece bathing suit and surf shirt on top, they demanded that she put on shorts and did it in front of her to the point that she felt embarrassed. We have been to dozens of restaurants near the beach and have never had this asked.
When we asked the waitress about it she said "yeah we don't want bare bums on the chairs," rolled her eyes and walked away.
The Coyote Margaritas seemed to be missing a key ingredient like, uh, tequila. They lacked flavor as well. I realize we are ordering during happy hour but don't think you're supposed to reduce the amount of tequila to keep your profit margins consistent. That kind of defeats the whole purpose of a happy hour special.
My two-enchilada plate had sour cream and my mother's two-enchilada plate did not. When she asked for some they brought it but later added it to the bill as an extra charge. They also charged extra for a rice in our daughter's burrito. Seens odd.
But I didn't protest or make a fuss. And I tipped 15% despite horrendous service. It became comical at some point.
Needless to say, we...
ย ย ย Read moreThis is one of our neighborhood eateries where we often choose to eat, particularly when we have visitors, which is why we chose this place last night.
We will think hard about choosing this restaurant over our other two great options (Neapolitan & Ahba) next time.
Mistakes happen, however how management handles them reveals all about how committed they are to customer service, or returning guests.
Last night, after our server spilled 3 cold drinks, full of ice on our guest and drenched his top and pants - we stayed to eat as we were hungry and chose not to leave.
Other than our server (Kaeli) no other staff acknowledged or apologized that our guest had to sit for dinner with wet, cold clothing! Not one staff member asked if they could bring us towels, or help in any way except move us to another table!
When we received our bill I was so shocked and disappointed to find Coyote Grill chose to compensate our table (group of 5 adults) by removing / comping us for 1 appetizer!!!
I acknowledged to Kaeli that we realized it was a terrible mistake but wanted to speak with the manager about why he chose to add insult to injury by being so cheap and essentially ignoring the bad situation.
When he came over I was shocked to see it was a staff member who had passed our table several times without offering his apology or acknowledging in any way, what had happened.
He had nothing to offer and essentially stared at me with a blank expression when I questioned his gesture of comping us with an appetizer.
I had actually mentioned to Kaeli that hopefully the restaurant management would at least comp us for the drinks that drenched our guest!
Later I wondered if he was actually the manager at all and realized the reason we often chose to support this local restaurant was due to the bar ambiance rather than their quality of food or service.
Next time we look to enjoy a meal and support our local restaurants, this will definitely not be the place we choose.
Very disappointing experience due to a total...
ย ย ย Read more๐ฟ๐๐ ๐๐๐๐๐๐ ๐๐ ๐๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐... it depends on who you are...๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐. ๐ฑ ๐.
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
"Coyotes have the gift of seldom being seen; they keep to the edge of vision and beyond, loping in and out of cover on the plains and highlands. And at night, when the whole world belongs to them, they parley at the river with the dogs, their higher, sharper voices full of authority and rebuke. They are an old council of clowns, and they are listened to." -N. Scott...
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