This Starbucks location went above and beyond for me the other day. I had been to a different Starbucks location, ordered a non coffee drink, took one sip and knew it had coffee in it, but they denied it so I left and started my drive. Took a few more sips and couldn't take it because I really do not like coffee and really wanted something nice to sip on while I drove so I decided to try again at this Lake Forest location. I explained what happened just to make sure I hadn't accidentally ordered a coffee drink ... they went above and beyond to make sure I had a perfect drink and were super friendly and generous about it. It had been an exhausting week for me and the delicious drink along with the excellent, positive experience at this Waukegan Road Lake Forest Starbucks really...
Read moreI bought 11 Snowman cookies here the other day along with some gift cards all of which came wrapped. I stopped back in for 6 more and some more gift cards obviously for gifts and they unwrapped all the cookies. When I asked why they were unwrapped they specified I had to ask for them wrapped which they made no mention of when they properly sold me the cookies a few days ago. They wouldn’t do anything for me since they unwrapped them and told me I had to purchase new cookies if I wanted them wrapped even though I never touched the unwrapped ones. Overall horrible...
Read moreVery bad customer service. Colleen was very unprofessional slammed my coffee Because I was not wearing “proper” face covering however she feels the definition to her is. She was yelling/raising her voice and should not be serving customers. She apologized to my husband about slamming my coffee and then called the cops. I wouldn’t want this lady making my coffee she has bad energy all over. I would give more than less of a 1 star. There are other patrons in the store that went in without any face covering and didn’t react the way she...
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