Home of the Hoagy — Restaurant in Lake Township

OVERVIEW: My overall rating of Home of the Hoagy is a 2 because their sandwiches are amazing but their service time is horrendous and they are not concerned about it at all.

DETAILS:

FOOD Their sandwiches are delicious. The bread and ingredients always taste fresh. The seasoned onions and other vegetables (e.g. peppers) on the sandwiches really make the flavors pop. The fries are good but given the wait you are better off ordering chips because the fries are likely to be soggy by the time you get your bag.

PARKING There is plenty of street parking. The spaces were mostly full both times I patronized here, but someone is always leaving and I got a spot right out front within 60 seconds both times.

PRICING Everything on the menu is reasonably priced. The sandwiches are about $7 each.

SERVICE The people who work here are nice in terms of how they speak to customers. However, the rest of the service experience is awful. Calling your order in is your best bet to get in and out within ~20 minutes but good look on getting through on the phone. It was busy everytime I called. Even ordering ahead you will wait for awhile; again, at least 20 minutes. If you order on site, expect to wait anywhere from 30 to 50 minutes, or longer. On Tuesdays they have a discounted special that brings a lot of people in. Your wait that day could be 2 hours or more. On this visit I ordered two sandwiches and cookies. I waited 53 minutes. The food is good but not worth that amount of time in a walk in and out food establishment.

AMBIENCE/CLEANLINESS There are a few chairs for people to sit and wait but they fill up quickly because the wait is so long. The lobby is reasonably clean with no trash or debris on the floor. There is also a trash can in the lobby. The ceiling vents are thick with years of dust and who knows what that could mean about the cleanliness in the kitchen. No "Foodservice Safety and Sanitation" or "Department of Health Inspection" certificates are noticeably posted. 🤔

OTHER QUICK NOTES They only take cash. I did not notice an ATM on site. They do not take credit or debit cards at all. They have it set up where you order, then pay, then wait. They have "no refund" signs posted. Bottom line: only go here if you reallllllly want this sandwich and have more than an hour to wait.

Overall, I rate them 2 out of 5 stars for excellent food but terrible service times and no plans on doing better. I have been here twice but I probably won't come back again because I don't have time to wait like that...

When I go here, it’s usually a treat and I never have issues. But all good things come to an end eventually. My mother came here today & spent $30 for 2 sandwiches and an order of fries. Her a steak sandwich (sweet) & me a large turkey hoagy. I’m 🗣️LACTOSE INTOLERANT so, I asked for no cheese. My mother is very aware of this AND she stated that the woman & man handling the front counter (and handing out orders) confirmed this 3 different times.

Guess what happened though? 🗣️THEY PUT CHEESE ON MY HOAGY! A simple ask that you think most people with common sense would listen to but, 🗣️NO! I get it, things happen. Plus, it was the end of the night & people are ready to go. It was about 30 minutes before close.

That’s my first issue! But, NOT my final one!

When I get food from a restaurant, I usually check it before I eat it. Force of habit because “mistakes”.

To try and fix the issue, my mother called the restaurant looking for a resolution ESPECIALLY since they were going to close in a few minutes. The woman (who didn’t disclose her name) FINALLY answered the phone. When we told her the situation, she sounded a bit irritated and stated that we needed to bring the sandwich back to have it rectified. My mother then said, “aren’t you finna close”? She replied with a yes and then told us (AGAIN - like we didn’t hear her initially) that we needed to bring the sandwich back. It baffled TF out of me because 🗣️HOW SWAY?!

She then said that we can FREEZE IT & then bring it back tomorrow for them to fix the issue. Because they have to “see it”. Excuse me?! What kind of customer service is that?! What kind of suggestion is that?! I know you wanted to get out of there but, a real suggestion could have been telling us to take a picture and/or video of the sandwich - giving us your name (and vice versa) then coming to get a new sandwich or something within a certain time frame with that proof.

🗣️But, NO! I told my mother never mind because we’re not doing that. Since it’s dinner time, I had to spend 🗣️MORE MONEY & order something different for dinner. My mother just got lunch for tomorrow.

Moral of the story, do better - be better - work on your customer service skills. For your restaurant to be a pillar in the community - be patient, have understanding and be kind to...

Well despite driving all the way from the north side to the South side to compare from a southside co-worker who said "Taurus flavors" was yuck and overrated. I had to write a Yelp review about this place since I came from the north side and was an opportunity of a bucket list Well one thing wrong too about this place is that my friend mentioned was that they accepted credit cards. He was wrong. Like Taurus flavors and I 90 ribs you gotta bring cash. They don't accept credit cards and the ATM is outside. Despite making it on time before 5 pm u still gotta wait in line for ordering wait in line to pay and wait in line with a ticket number after you pay. Some disappointment. I hate lines. my order finally came and I ended up going to a laundromat across the street on throop and 111 to eat. So I just tried the steak hoagie with extra meat if you're really that hungry it was okay I still like Taurus flavors more with a sweet sauce maybe I ordered the wrong one the fries were very good though it's steak fries with their signature sauce and they give you a lot of fries. Overall I don't look at this as something great and maybe if I'm passerby but after experiencing the line I think this is just to me overrated but then I really can't judge since this is a Southside treat but I guess my taste is refining. It's good but nothing I would do cartwheels for. It would be one of the last things on this Earth to eat if there is nothing else to eat otherwise I would take a Philly Cheese or Italian Beef from...