I've been ordering from here for years and although the cashiers aren't the nicest, the lady who took my order today over the phone was absolutely rude, disrespectful, and flat out disgusting. I ordered 2 dishes and explained them separately because I know the lady's English isn't the best. I explained one plate was without rice but with fried plantains instead she explained there was an upcharge and I agreed to proceed. The 2nd one was a regular order with rice plus an additional side of fried plantains. I received only 1 side order of fried plantains. When I called to inquire about my missing fried plantains the lady told me she only charged me for 1. I told her I need the 2nd one and she mentioned there is a $12 min to deliver. When I told her this was her mistake she proceeded to talk over me. I told her that is bad customer service and I have been a customer there for years and never had this issue with anyone taking my order. She yelled at me then said "F" me. If you care about getting good customer service this is definitely NOT the place for you. The business owner needs to train their employees on proper customer service because her behavior was truly uncalled for and by some of the other reviews I've seen on here I'm not the only person they've...
Read moreI am a normal customer and I do both deliveries and pick up orders from the store, I've been coming to this place since the last owners, however, the little Hispanic girl is really rude and has a nasty attitude, she needs to learn her manners! As for the Hispanic boy, I never have a problem with him, he is always helpful and fixes any of the mistakes, if the food comes out undercooked and I ask him to refry it, they will! I once came in, and the little girl took my order, she either 1) packed it with the wrong items or 2) put in the wrong order. The boy on the other hand, he is very helpful, but if the store is very busy, usually on Friday Afternoons and Saturday Afternoons, he may be rude and decline to fix the order, which makes sense, since it's very busy. If it's another day or a slow day, he will be very helpful! The food is delicious! I've tried the sesame chicken, steamed dumplings and the chicken wings and fried rice! THESE ARE THE BEST YOU WILL FIND IN THE AREA, THE MUMBO SAUCE IS THE BEST! The food here is at a reasonable price! Do beware though, if you want extra sauce, you do need to pay for it, so always bring spare change, they do have a card minimum! So bring...
Read moreI grew up in this area and the food here was always great. Now its becoming more unsanitized. finding hair and bone chips in the food. even the mumbo sauce which i find always great here.
On another note, the last 2 times i went here to pick up, I ordered 1 meal which average around 10-20$, I check my bank account the same day, i was charged correctly as a pending amount, it wasn't until the next day the amount increased to 60$. this has happened to me twice here so i stopped coming here. the business here is getting shady and seeing how the front counter ppl are rude, i took it up with my bank instead to resolve it.
Beware, you will have issues here, whether it be rude service, food problems or...
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