Subway — Restaurant in Lansing Charter Township

I wish we could do a no star. As that is what I would given it. Supposedly toaster oven wasn't working. Was told that when we walked in the door. Girl had to keep asking what we said yet had ear buds in her ears. I wanted a wrap. Said they didn't have tomato basil wrap only regular wraps. Was told can't heat it up. I said thought it was just the toaster oven wasn't working. Finally got the meat heating up. My fiance asked for Lettuce on his sub. She said we're out. He just wanted a little. There was more than he wanted in the bin. Then he wanted mayo on the sub to the ends. She went up and down instead of side to side. Had to explain this to the girl. She literally had no idea how to comprehend things. She put just a few onions and green peppers on my wrap. Told her I wanted double meat. Regular meat was 2 trays of meat. She handed him 1 more instead of 2. Had to ask for more. The man that was working with her, was more worried with the door dash order than us and the customers waiting to order. I will NEVER EVER be seen close to this store again. Need more people that can comprehend food orders and common sense. I am so disgusted. Should have...

Ordered from this place twice this week. Thinking maybe they just had a bad day the first time. No, my cell was even worse the second time and I ordered the exact same thing copied and pasted off of my already ordered list that I had ordered last time I asked for a chicken bacon ranch. The name of the sub tells you exactly what needs to go in it. How come there was only chicken? No bacon, no ranch, no mayo which I ordered and they were very few veggies. No lettuce and it was not even toasted. The meat was cold. My husband ordered a meatball sub and his the meatballs of it were literally cold like they just came out of the fridge. Will never order from this place again. Disgusting. I called the place to complain. They told me that their shift manager called off and that they're manager wasn't going to be there until tomorrow. So I explained to him what happened and they straight up told me well. It's not my fault. Do not order from this place. Order from some other place. Not a nice place. Servers...

DON'T WASTE YOUR TIME!!! I walked in and the employee immediately informed me "we're out of about everything due to Halloween." I asked if they had the ingredients to make an Italian BMT... he says no were out of ham. I asked him what he would substitute of equal value. He said he couldn't do that. So I asked do I get a discount on my sandwich if you aren't willing to add a different meat in it's place? He said I can't do that either. I responded so I'm supposed to pay full price and recieve a partial item? He goes I can add another meat for an upcharge! I said do you have a manager on staff, no. I said you tell the owner he will get NO SALE INSTEAD! Now I'm at Falsettas enjoying pasta. Unless this owner personally responds I WILL NEVER WASTE MY TIME HERE AGAIN..

Update* So I took the time to read other reviews and SEE A TREND! I will be calling corporate to report this mismanaged facility. I can't believe how many 1 star reviews...