Biggby Coffee — Restaurant in Lawrence

ETA bc I can’t reply to their response: When I went in, an Hour and a half before close with my two friends that was in December of 2023.

Again, we never saw an employee while we were in the building and we were in the building for a while attempting to see if it was actually open or not and figuring out where we were going from there. If there was a door bell in the back at that point, no one responded to it. —— Honestly I’ve gone back and forth about posting this review. I used to go here regularly when it opened and the morning and afternoon staff were always absolutely fantastic. Always kind and friendly and I was there enough they knew my order.

However, every time I’ve tried to go in the evening, it’s been impossible to get anyone to serve me or anyone I’ve brought with me.

The first time I’d run in on a break just needing to grab a drink and head back to work. I had a 15 minute break and a 2 minute or less walk. By the time any employee came anywhere near the front of the store, I just had to say thanks and leave because I no longer had time to wait for the transaction, let alone the time it would take to make a drink. The store wasn’t at all busy at the time, and again no employees bothered coming to the register until I’d stood there for almost the entirety of my break. This was around 5pm on a weekday.

The second time was just a couple days into 2024, went in on a Thursday evening with two friends with an hour and a half until the store closed. They had already bussed the entire lobby, put almost all the chairs up, and there were no employees at the front of the store. There were two people sitting at tables, which were the only tables that still had available chairs, so we waited longer for someone to come to the front. We would have happily ordered our drinks to go and gotten out of their hair once we saw they were clearly closing easily for some reason. But no one ever came to the front and we eventually just had to leave.

Very disappointing experiences from a business I truly enjoyed frequenting. Hopefully they change their hours to reflect customers’ actual ability to order things from them, or find a way to alert their employees when people have come into the coffee shop...

OMG, this place is soooooo much better than Starbucks. The manager is great. The kids are great. They put up with my indecisiveness like champs. They have such a fabulous selection, I have a hard time deciding sometimes. Their Bragels are AMAZING! I just love the turkey and havarti. It's simple yet delicious.

They actually stir the drinks unlike the other guy. They don't overrun the drink with ice either.

The best part, they have a pretty good selection of sugar free syrups. They are open to suggestions as well.

I have two tiny "complaints", if that's what you want to call it. They won't prepare the drinks in your cup. I believe that is an option they are exploring but as of the time of this writing, they don't. This causes waste because you have to ask for your sweet foam or whipped cream on the side. The other is the lack of flavors for the sweet foam. I'd LOVE to see different flavors. Their foam is delicious, we just need flavors. Chocolate, pumpkin, strawberry, hazlenut and so on. I don't know of that even qualifies as complaints or just changes we would like to see.

The bottom line is, the coffee is very flavorful. It's rich and delicious. They offer a wide variety of syrups including sugar free options. They are friendly, patient and quick. You won't go anywhere else once you try Biggby.

Oh and while I don't drink the red bull drinks, my son does and he...

Update:I went again and the staff was really friendly this time and did a great job except they made my scuba wrong. I’ve had it several times and there’s not supposed to be milk. They put milk in it.

i also hope the owner or manager can learn not to leave rude responses to customers.I had deleted another review because they left a rude response!. I have now raised the stars from one star to four stars. Please keep the staff that you have now!

Please do not leave a response of any kind!!!!!!!. I have a severe condition and your response will put me into the hospital!!!!!!!!!Your staff is extremely rude and you are extremely rude and your prices are extremely high!!!!!!!!!

This place is the worst and now the owner or manager wants to harass me!!!!!!!!Thanks to the owner or manager’s harassment this is my third redo review that I have left!!!!!!! I had deleted my first review and left the second review because I gave you another chance and again I was treated very badly by your extremely rude staff!!!!!!!!

Also,there was another customer in there with me last time that was also treated badly by one of the rude employees who frowned and said nothing to myself and the other customer when we said thank you !!!!!!!!Thank you for your harassment!!!Thank you for making my medical condition worse!!!!!!!!!!!DO NOT LEAVE A...