Subway — Restaurant in Lawrence

This place has really gone down over the years. I used to always get a cold cut which is now 8.99 with bacon, 11.49 before tax. My granddaughter came back with just a bologna and bacon sandwhich that was 14.97!! They charged her for a BMT and she told me she asked for a cold cut with bacon and she thought they did it right but couldn’t see because they had the lid up blocking when they put the meat. She even told me she asked them if it had ham because all she saw was bologna AND EVEN SHOWED THEM THE SANDWHICH ON THEIR WEBSITE. I sent her back to either get the cold cut done correctly with the ham, salami, and bologna and the 2.40 difference from the 11.39 BMT. She comes back with what I assume is a BMT without a bag just wrapped up and they charge .10 for a bag so it was semi-cold. She said they told her they don’t do cold cuts anymore, they only do Series sandwiches which isn’t true because my daughter gets Classic sandwiches all the time and that they charged for a BMT because they added 8 pieces of cheese which is extra but SHE DID NOT ASK FOR EXTRA CHEESE, She asked just for the extra option of bacon. They told her cold cuts don’t come with cheese but they always come with American cheese. It doesn’t doesn’t make it right to charge for a BMT because the first time it didn’t come with the pepperoni, salami, and ham. The first order was just bologna, the charged bacon, lettuce, sauce, and unasked for extra cheese. I don’t know why they’re so stingy with the meats, they don’t know how to make the sandwiches anymore.

I never like online because there have been times they mess up on the sandwhich or they close as early as 5-6pm with no warning. I get it’s fast food, they can’t control the app or website. Now I can’t even trust them making the right sandwich with someone there in person because they dont even let you see them making the sandwhich anymore. They aren’t TRAINING their employees anymore, they LIE to customers, AND UPCHARGE YOU!! $15 for a chewy sandwich I had to settle for is...

This place has gone down hill. I used to like ordering online to save time and just go in and pick up the sandwich, but if you do that, then they leave half the meat off the sandwich to save on inventory. They know you'd have to be pretty dedicated to drive all the way back to complain. Combine that with high pricing and you won't leave here satisfied. The place is chronically understaffed which makes ordering in-house a chore. No one wants to wait 30 minutes for fast food. I recommend letting this one go out of business and patronizing whatever...

Overall Im very displeased to be respectfulh. Ive tried multiple times to make this right but every sandwich has been worse than the last(Either cold when ordered toasted, hardly any meats, and little to no extras of ingredients when requested).Last week I order a sandwich with no green peppers (SPECIAL INSTRUCTIONS ADDED) because I'm allergic. Luckily I checked my sandwich before a bite and low and behold; green peppers. Next time this happens a complaint will be made to the higher ups. Its a serious...