Dunkin' — Restaurant in Lebanon

So I come to this dunkin donuts on a daily basis. Most of the time I'm treated fairly but there's a couple employees that work over at the dd by KFC and fill in at this one occasionally. Those employees are the most rude and for whatever unnustifiable reason doesn't like me and go out of their way to purposefully not put sugar in my coffee and I ask for 9 and get it the same way every time it's easy to tell when it happens and who does it. Then the odacity when I call or come back for a remake toacream and cuss me out tell me I've been "kicked out of the store" which is very untrue I choose to not go the other one because of the disrespectful staff. I spend to much money on dunkin coffee to be treated the wayi do just because I choose to stop there and grab my coffee.... I've said something to the male manager and things got better for 6 months and now they are right back at it. I hope they can find better employees who can work with the public with no judgement or attitude because they'll just keep loosing business from the loyal local dependable customers who shop their daily. Today I'm sure If I asked remake it I wouldn't been able to guarantee they didn't spit in it so I had to ask for a refund instead of remake. Kindness goes along way you never know how the other persons day is going...

Went to grab a quick coffee. Was greeted with a snotty "what can I get you" told her my order then proceeded to repeat it 3 times because she couldn't hear me (too busy talking to her coworkers). At this point I wasn't bothered because I get it but when I went to the window to get my order and pay the man just gave me my coffee did not say a word took my credit card for longer than needed did not follow up with an apology or a have a great day he just said nothing and threw my card at me. It wasn't the worst experience in the world but it was embarrassing to say the least. Decent customer service goes a long way and customers deserve to be treated better than this. Will definitely be avoiding this dunkin which is easy with the other two being located within a 10 mile radius. I don't know why we even needed this dunkin it clearly doesn't do anything better than the other two...

I give this visit to this location a low rate for the following reason. Wanting an afternoon snack and frozen coffee I stopped at the W. Lebanon location. I could see some new to me menu items. I ordered a chicken wrap at the drive through. Not realizing that the sort of sandwich was baked, I bit into it burning my lip and inside of my mouth rather severely. It took a week to heal! I know this sort of thing has happened with coffee, however I just didn't expect it to happen with a chicken sandwich wrap. I highly recommend people pay special attention to any D.D. items you may have never tried before. You...