The Works Bakery Cafe — Restaurant in Lebanon

Took over 10 minutes to fill my simple order of a latte- not busy- although I was not last in line- everyone waiting got their food and left- I watched as the worker (only male on shift at the time) was busy restocking- cleaning etc…no one else waiting - no orders to be - filled I waited a bit longer then thought perhaps my order got lost so I politely inquired to the cashier whether this might be the case- she very kindly went to check- I heard the guy say “Kate?” - the man proceeded to make my drink while he said…(sic) “everyone needs to wait their turn” …. He still didn’t put the finished drink on the counter to be picked up when it was ready to go. I waited. Then the ‘with it’ kind cashier went & got it for me from behind the counter - which I appreciated..- I have worked this kind of job and there is no excuse for his behavior. Hope the manager reads this. I very rarely if ever complain- but this was unnecessary-and unnecessarily rude- especially when most of us ordering here are under various levels of stress or...

I usually meal prep but unfortunately time escaped me and so from time to time I must eat at the hospital. The works for the price should be excellent. And when they make the food correctly it's excellent. But 4/5 times in a row now they have messed up my order. Now mind you I try to not complain but when I have to come all the way back for it to be corrected it takes time. They really need to step it up. I would love healthy food that is made to order and done correctly with fresh ingredients that Doesn't cost so much. $17 on a power bowl and it's barely tolerable but because I'm starving it is what it is I suppose. My bowl was soupy and had no flavor despite siracha and their "awesome...

Ordered many times over the past week and each time it's been a wonderful experience. The staff is always super fast yet patient, attentive and helpful. Food is 10/10, ordered many different things and each exceeded my expectation. Had a mix up with my order this morning, seemed like an accidental bag swap as another person came up with a messed up order as I was leaving, and they immediately made it right. As a former service worker, seeing what I assume was a manager hyping their staff at the same time as keeping them to task was a pleasure. Can't wait for...