Cassano's The Pizza King — Restaurant in Lemon Township

After a two-and-a-half-hour wait this is what we got, the girl that delivered it said she was waiting at the store for 20 minutes for the other driver to get back with our pizza that he took on mistake we ordered from this location a lot and service varies week to week it seems like one week it's great the next week you're waiting over 2 hours I understand there are busy times and not busy times but the call center should not tell somebody 40 minutes if it's going to be two and a half hours this is not the first time that this is happened the only reason for a two-star is because when you call back in for the call center the manager is very respectable and willing to help call center gets a five store Monroe location gets a zero if possible I wish the employees at this location in Monroe was as committed as the call center manager he told me they get complaints on that location all the time and nothing gets done about it told me I should call the district manager and I told him apparently that ain't going to matter if this kind of stuff has been going...

Ordered our dinner at 4:22 p.m. after work and was informed via email confirmation that it would arrive within about 40 minutes. Called and spoke with restaurant twice, once at 5:15 p.m. where they informed us that they were busier than normal and our food should be here shortly but if we haven't received our food within the next 20-25 minutes to call back again. We placed another at 5:50 p.m. where they apologized and said it will be on its way very soon. Our dinner finally arrived at 6:35 p.m., two hours and 13 minutes after we placed the order. It was not warm at all, it seems as if it had been sitting around since we ordered it at 4:22 p.m. We couldn't eat it, it was so bad. Nothing like sitting around for two hours hungry after work waiting on your food only to have it be so terrible you have to go find something else to eat. The only potential positive thing is that we were informed that we would be refunded the full amount back on our credit card, but have yet to see that so who knows. Wouldn't recommend this...

I went to Cassanos tonight for a carry out and I told the lady when ordering I really wanted some garlic and asked if I could get some extra garlic somehow on the pizza. she said they only have that on the hand tossed but they are out of the hand tossed (this is after I ordered the thin crust) and I said “oh” and she said but I can put that on there for you. and I said “yay thank you!” I want an order of garlic bread too and she said I was going to suggest that, it’s really good. so I paid and came back in and they gave me a little cup garlic to dip my pizza & bread in which was SO nice! they greeted me as soon as I walked in both times and said have a good night when I left. this pizza was SO good omg the flavors and the salt on the bottom YUM! i’m not sure how anyone has a bad review when I come here about once a month and am always greeted and everything is always great. thank you all for making this delicious pizza so perfect and all the...