Dairy Queen — Restaurant in Leonard

Just left this DQ location after ordering 5 Hunger Busters with the works, Ketchup, Mayo and Mustard and 5 Lg Fries. The lady at the window was short and rude. Usually you get a receipt on the bag, or in the bag, when you get your food.. no receipt here. A while down the road, we realized they didn't add any ketchup or mayo.. on any of the burgers. Poor service, poor attitude and poor food prep. Not happy.

We usually go to the one off HWY 11, when we do get fast food, and they nail it, every time. Sad this location can't fulfill a simple order.

UPDATE: 06/10/2022- Ok, so with thinking it could have been an 'off' day for their team, etc.. we decided to give it another shot at this location.

We ordered 4 Hunger Busters with ketchup, mayo, mustard and all the veggies. The lady, who was rude last time, came to the register as if she'd recognized the order and talked with the young lady handling this order - the second lady was polite, if short, in her responses.

We got the burgers and checked that they had the condiments ordered.. they did. YAY! On we go....

We went home to find, and I'm not kidding, I believe they purposefully smashed the burgers. I opened my burger wrapper, took a couple bites and realized, "This thing is almost flat!" The burgers weren't pressed into the bag at all.. but EVERY SINGLE burger bun was flat, smashed flat.. like someone was trying to be funny, or vindictive, and smashed them on purpose. Ok. Whatever. You got us for ordering what we wanted. Shame on us. We get to eat flat burgers. #end-sarcastic-rant

Yeah, won't be going back to this location.

IF there is a manager on-site they are either inept or complicit by allowing their team to provide such exceptionally poor service AND. I hope this gets run up the chain.. so there can be some positive...

Ordered steak finger basket, I was told the had no ff but had seasoned fries so I said I would take those, I was sent to the side to wait, I watch 4 other vehicles park next to me, they received their order and I was still waiting. I ask the guy who brought out the food next to me about my order, he said he would check on it. He came back and said the cook forgot to cook it. Another guy brought out my chicken salad and knew nothing about the steak fingers. I sat there and waited Another 5 minutes and finally went in and ask about the rest of the order, they seemed clueless. I told the lady either you or the other female took my order and she responded it wasn't me, then she looked at the ticket and said I took the order. So she talked to the cook, and I waited another 10 minutes. The lady did refund the money but I took the food and went home. The chicken on the salad was partially burnt, the toast had been sitting for a long time, it was like a brick. The steak fingers was way over cooked, they were very hard, our little dogs wouldn't even eat them. Mind you, I drove 15 minutes away for this food. I went to this location last week and it was amazing, but after this trip, I won't...

This has got to be the worst DQ I’ve ever experienced. The wait was okay, I order grilled chicken so I know it’s gonna be 7-12 minutes which is standard. The lady who gave me my order said “thank you,love you,bye!” As to rush me out of the drive thru after I had been patiently waiting. Then slam the door shut immediately after handing me my food. They forgot to give me my receipt, and when I did receive it I could only make out a portion of what’s on it because they’re almost out of ink. The sandwich was odly very salty but I dealt with it, my ranch was literally expired. It tasted so disgusting and smelt awful. I had not had anything to eat so again I took it in stride. My last straw after was the pubic like hair in my food. I completely lost my appetite, not to mention I know for sure it was not my hair because mine is light brown and the hair was black. The lady told me oh it came packaged like that with the hair. If you put hair and chicken on the grill together the hair would burn. I’m never coming back...